Patient Scheduler

Southern Illinois Healthcare; Carbondale (IL); On-site; USD 25,000 - 38,000; Full time

Job summary

Southern Illinois Healthcare in Carbondale, IL is seeking a patient services coordinator to answer calls, schedule tests, pre-certify and register patients, and coordinate test results. You will maintain data and assist the Diabetes Department across multiple locations.

A high school diploma and typing skills are required; EPIC experience is a plus. The role involves data collection, ABN processing, and general clerical duties; expect on-site work at multiple SIH locations in Carbondale and

Qualifications

• High school diploma or equivalent.
• Typing 40 wpm minimum.
• Basic medical terminology knowledge.
• Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc)

Responsibilities

• Posts case data and maintains case log.
• Provides pre-certification and ABN’s as required.
• General clerical duties and scheduler support.
• Lead: assists with scheduler roles and covers in manager's absence.
• Transcribes referrals into EPIC and manages diabetes service work queue.

Skills

Medical terminology

Microsoft Office

Typing 40 wpm

EPIC

Education

High School diploma or equivalent

Job description

Position Summary

• Responsible for answering telephone, scheduling tests, pre-certifying and registering patients, coordinating test results, data collection and maintaining data.

Principal Accountabilities

• Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship, Accountability, Quality

Education

• High School diploma or equivalent

Licenses and Certification

• N/A

Experience and Skills

• Technical Experience: 1 year
• Technical Experience for Diabetes Department:
  • Basic medical terminology knowledge
  • Basic knowledge of Microsoft Office programs (Word, Excel, PowerPoint, etc)
  • Typing minimum 40 wpm

Physical Activities

• Intermittent hand manipulation required
• Intermittent lifting and carrying of 20 pounds

Role Specific Responsibilities

• Posts case data and maintains case log
• Provides pre-certification and ABN’s as required
• General clerical duties
• Lead: Assists with all scheduler roles
• Lead: Assists dept manager as assigned and covers in their absence
• Diabetes Department:
  • Accurately transcribes both internal and external referrals into EPIC
  • Reviews provider order for necessary components. Contacts referring provider office for new order if incomplete.
  • Manages work queue for nutrition and diabetes services for multiple locations throughout the system
  • Follows scheduling policy and procedures to accurately identify patient, insurances, referrals, and obtains required signatures where applicable
  • Accurately screens ABNs to determine medical necessity, explains ABN to patient, obtains signatures and reviews document for completeness.
  • Provides basic nutrition and diabetes specific health information
  • Generates reports to identify cancellations/no shows and reviews service history to determine need for rescheduling
  • Facilitates collection of data for CQI & KPI initiatives
  • Obtains appropriate referrals for outpatient follow-up services post-discharge from hospital
  • Connects with patients post-discharge from hospital to complete patient experience survey
  • Communicates with referring providers for any patient not receiving services as prescribed (ie unable to contact, no-show, multiple cancellations, etc)
  • Generates daily reports for inpatient glycemic data
  • Assists with data collection for annual accreditation reporting
  • Schedules conference rooms for group session, staff meetings, trainings, etc
  • Assists with management of staff outlook calendars
  • General clerical duties as assigned

Compensation (Commensurate with experience):

$18.28 to $27.42

Creating a healthy Southern Illinois made stronger by acts of caring that transform lives.

Southern Illinois Healthcare is a not-for-profit health system offering a comprehensive range of services, including hospitals and specialty practices, dedicated to community health and quality care.

Hospitals and Health Care

Company size 1,001–5,000 employees

Company type Nonprofit

Total funding 0

Team growth

4% in 12 mo

1,889 employees on LinkedIn

Employee experience

What it’s like inside

3.2

214 reviews

56% would recommend

Culture & values

3.1

Work-life balance

3.3

Career opportunities

3.3

Compensation & benefits

3.3

Capital

Funding history

Footprint

Where they work

1239 East Main St, PO Box 3988, Carbondale, IL 62901, US 405 West Jackson St., Carbondale, IL 62901, US 201 S. 14th Street, Herrin, IL 62948, US 2 S Hospital Dr, Murphysboro, IL 62966, US

Company Southern Illinois Healthcare