Patient Safety & Security Specialist

New Season; Mobile (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full benefits Day One

PTO up to 3 weeks

Tuition reimbursement

401(k) with company match

Employee referral bonuses up to $2,000

Career growth opportunities

Job summary

New Season is seeking a Patient Safety & Security Specialist to help create a safe, welcoming environment for patients receiving behavioral health and addiction treatment. The role blends customer service with safety, de-escalation, and secure operations in a busy clinic.

You will engage with patients, monitor activity across the clinic and surrounding areas, conduct safety rounds, and respond promptly to disturbances. Ideal candidates bring calm under pressure and strong communication skills.

Qualifications

• High school diploma or GED required.
• Experience with de-escalation, conflict resolution, and/or crowd control.
• Strong customer service and communication skills.
• Ability to remain calm and professional under pressure.
• Experience in security, healthcare, behavioral health, patient services, mental health, addiction treatment, crisis intervention, corrections, hospitality, or other customer-facing roles is a plus.

Responsibilities

• Provide friendly, professional customer service and positive patient engagement.
• Monitor patient activity throughout the clinic, dosing areas, parking lot, and surrounding property.
• Conduct routine safety and security rounds.
• Use de-escalation techniques to resolve challenging situations.
• Respond quickly and professionally to disturbances or safety concerns.
• Help prevent diversion, theft, and other security concerns.
• Maintain a safe, clean, and welcoming environment for patients and staff.

Skills

Customer service

De-escalation

Conflict resolution

Communication skills

Calm under pressure

Education

High school diploma or GED

Job description

Description

Patient Safety & Security Specialist - Behavioral Health

Description

Patient Safety & Security Specialist - Behavioral Health

Make a Difference Every Day

Are you great with people, committed to excellent customer service, and able to stay calm when situations get challenging?

New Season is looking for a Patient Safety & Security Specialist to help create a safe, welcoming, and respectful environment for patients receiving behavioral health and addiction treatment.

This highly visible, patient-facing role combines customer service, patient engagement, safety and security, de-escalation, and conflict resolution. You'll build positive relationships with patients while helping maintain a safe and supportive clinic environment.

What You'll Do

• Provide friendly, professional customer service and positive patient engagement
• Monitor patient activity throughout the clinic, dosing areas, parking lot, and surrounding property
• Conduct routine safety and security rounds
• Use effective communication and de-escalation techniques during challenging situations
• Respond quickly and professionally to disturbances or safety concerns
• Help prevent diversion, theft, and other security concerns
• Maintain a safe, clean, and welcoming environment for patients and staff

What We're Looking For

• High school diploma or GED
• Experience with de-escalation, conflict resolution, and/or crowd control
• Strong customer service and communication skills
• Ability to remain calm and professional under pressureExperience in security, healthcare, behavioral health, patient services, mental health, addiction treatment, crisis intervention, corrections, hospitality, or other customer-facing roles is a plus

Why New Season?

• Full benefits available Day One
• PTO accrual begins Day One - up to 3 weeks
• Tuition reimbursement
• 401(k) with company match
• Employee referral bonuses up to $2,000
• Opportunities for career growth

For over 30 years, New Season Treatment Centers has provided compassionate outpatient treatment for individuals living with Opioid Use Disorder (OUD). Join a team where your ability to connect with people, provide exceptional service, and maintain a safe environment can make a difference every day.

Equal Opportunity Employer

New Season is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Or State Requirements

High school diploma/GED