Behavioral Health: Patient Safety & Security Specialist

New Season; Mobile (AL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Full benefits Day One

PTO up to 3 weeks

Tuition reimbursement

401(k) with company match

Employee referral bonuses up to $2,000

Career growth opportunities

Job summary

New Season is seeking a Patient Safety & Security Specialist to help create a safe, welcoming environment for patients receiving behavioral health and addiction treatment. The role blends customer service with safety, de-escalation, and secure operations in a busy clinic.

You will engage with patients, monitor activity across the clinic and surrounding areas, conduct safety rounds, and respond promptly to disturbances. Ideal candidates bring calm under pressure and strong communication skills.

Qualifications

• High school diploma or GED required.
• Experience with de-escalation, conflict resolution, and/or crowd control.
• Strong customer service and communication skills.
• Ability to remain calm and professional under pressure.
• Experience in security, healthcare, behavioral health, patient services, mental health, addiction treatment, crisis intervention, corrections, hospitality, or other customer-facing roles is a plus.

Responsibilities

• Provide friendly, professional customer service and positive patient engagement.
• Monitor patient activity throughout the clinic, dosing areas, parking lot, and surrounding property.
• Conduct routine safety and security rounds.
• Use de-escalation techniques to resolve challenging situations.
• Respond quickly and professionally to disturbances or safety concerns.
• Help prevent diversion, theft, and other security concerns.
• Maintain a safe, clean, and welcoming environment for patients and staff.

Skills

Customer service

De-escalation

Conflict resolution

Communication skills

Calm under pressure

Education

High school diploma or GED

Job description

New Season is seeking a Patient Safety & Security Specialist to help create a safe, welcoming environment for patients receiving behavioral health and addiction treatment. The role blends customer service with safety, de-escalation, and secure operations in a busy clinic.

You will engage with patients, monitor activity across the clinic and surrounding areas, conduct safety rounds, and respond promptly to disturbances. Ideal candidates bring calm under pressure and strong communication skills.