Patient Safety & Risk Manager - Performance Quality

International Executive Service Corps; Lawton (OK); On-site; USD 85,000 - 110,000; Full time

Job summary

International Executive Service Corps is seeking a Patient Safety and Risk Manager to lead safety and risk management across the health system, fostering High Reliability and a Just Culture. You will analyze event data, consult on improvements, and drive patient experience initiatives while ensuring regulatory and accreditation compliance.

The role requires CPHQ or CPHRM certification (or attainable within 12 months), strong communication, and ability to work with multidisciplinary teams in a

Qualifications

• CPHQ and/or CPHRM certification required, or attainment within 1 year of hire.

Responsibilities

• Lead and promote High Reliability and Just Culture within patient safety initiatives.
• Manage and analyze event data to improve patient safety and quality of care.
• Conduct educational programs, staff training, and risk management reporting.
• Ensure compliance with accrediting and regulatory standards and manage complaints and grievances.

Skills

risk management

investigation & root cause analysis

training development

effective communication

multidisciplinary collaboration

high stress management

Education

CPHQ or CPHRM certification

Tools

risk management software

Job description

DEFINITION:

The Patient Safety and Risk Manager (PSRM) is responsible for the organization's safety and risk management activities throughout the health system. These activities include leading and promoting High Reliability and a Just Culture within patient safety initiatives, managing and analyzing event data, consulting and conducting educational programs, ensuring compliance with risk management-related standards of accrediting and regulatory agencies leading patient experience initiatives, managing complaints and grievances, with the objective of enhancing patient safety, promoting high-quality care, and minimizing loss.

MINIMUM QUALIFICATIONS:

License(s)/Certification(s) Required: Certified Professional in Healthcare Quality (CPHQ) and/or Certified Professional in Healthcare Risk Management (CPHRM) required, or attainment within 1 year of hire.

PREFERRED QUALIFICATIONS:

Ability to handle high stress situations.

Effective communication and interpersonal abilities.

Experience conducting investigations and root cause analyses.

Ability to develop and deliver staff training programs.

Proficiency with risk management software and reporting tools.

Attention to detail and organizational skills.

Ability to work collaboratively with multidisciplinary teams.

Commitment to maintaining confidentiality and ethical standards.