Patient Safety Observer - Days

NorthShore University HealthSystem; Chicago (IL); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Premium pay for shifts

Incentive pay for select positions

Annual increases based on performance

Career Pathways for growth

Medical, Dental, Vision options

Tuition Reimbursement

Discounted Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holidays

Job summary

Endeavor Health is seeking a Patient Safety Observer (Virtual) in Chicago, IL. The role involves continuous remote or bedside patient monitoring to ensure safety and confidentiality. You will redirect at-risk behaviors and coordinate with nursing staff as needed, with a focus on prompt communication and teamwork.

The position requires high school completion, with CNA preferred, and demands strong customer service skills and the ability to multitask in a fast-paced hospital environment.

Qualifications

• High school diploma required.
• CNA preferred.
• Ability to sit for long periods and stay alert.
• Strong communication and customer service skills.

Responsibilities

• Monitor patients remotely via video or bedside observation.
• Redirect patients verbally to maintain safety.
• Notify nursing staff during emergencies or safety concerns.
• Maintain constant observation of assigned patients.
• Communicate with hospital staff using microphone and headset.
• Participate in shift handoffs and report relevant information.

Skills

Patient safety

Communication

Customer service

Emergency response

Multitasking

Education

High school diploma

Certified Nursing Assistant (CNA) preferred

Job description

Hourly Pay Range:

$17.35 - $24.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

PoPosition Highlights:

• Position: Patient Safety Observer Virtual
• Location: Chicago, IL
• Full Time - 36 hours per week
• Hours: Days (7a-7:30p); rotating weekends and holidays required
• Required Travel: Floats to inpatient units as a bedside patient safety observer

A Brief Overview:

Monitors patients remotely via video monitor or at the bedside to ensure patient safety while under observation. Provides continuous observation and surveillance of assigned patients. First line of action is to verbally redirect the patient from engaging in at-risk behaviors. Summons the nursing staff if the patient requires assistance. Knowledgeable and supportive of patient and institutional confidentiality and related hospital policies.

What you will do:

• Demonstrates a commitment to the mission of Swedish Covenant Hospital and demonstrates a service orientation and adheres to all responsibilities and standards of the Hospital.
• Demonstrates understanding and proficiency of the use of the video monitoring software.
• Maintains visual observation of patient at all times, either monitoring at the bedside within an arm's length of assigned patient or using video monitors in the virtual patient observation unit.
• Verbally redirects patients at the bedside or over digital two-way audio device that is in patient room. Patient Safety Observer immediately summons the nursing staff if the patient requires assistance or to alert to an emergency situation.
• Demonstrates the knowledge and skill necessary to provide the appropriate observation to the patient population requiring observation.
• Participates in report with on-coming Patient Safety Observer when arriving for shift, and upon completion of shift. Reviews pertinent information and behaviors.
• Does not provide any nursing care duties (e.g. vital signs, toileting, ambulation, acuity of daily living), unless they are oriented and authorized to direct patient care.
• Provides patient with explanations as necessary but does not counsel or provide opinions.
• Provides floor staff with information in a timely fashion when patient appears to pose a threat to themselves or others. Participates in a collaborative identification and reporting of patient safety issues. Assures patient environment safety. Seeks assistance with removal of any potential safety hazard from room and reports findings to appropriate staff members.
• Demonstrates safe work practice and attitude, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and department safety programs.
• Maintains patient dignity and privacy.
• Performs other duties as assigned.
• Capable of continuous monitoring of up to 16 patients on one monitor at one time and re-mains alert at all times while on duty
• Ability to communicate effectively with patients using a microphone and headset
• Ability to communicate with hospital staff and respond quickly to patient behavioral changes
• Ability to use discretion and courtesy when working with patients, visitors, and staff
• Basic computer skills including Microsoft Office applications
• Efficiency in multitasking and able to prioritize simultaneous situations

What you will need:

• High School Required
• Certified Nursing Assistant preferred
• Ability to sit for long periods of time and remain attentive to patient.
• Ability to react quickly in emergency situations, to give verbal redirection to patients and to alert nursing staff as needed.
• Strong customer service and interpersonal skills required.
• Proficiency in both verbal and written communications.

Benefits:

• Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Discounted Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website www.endeavorhealth.org to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging-each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.