Patient Safety Manager

Advocate Aurora Health; Milwaukee (WI); On-site; USD 110,000 - 170,000; Full time

Job summary

Advocate Health in Milwaukee is seeking a patient safety leader to drive the site’s safety culture and reliability initiatives. You will oversee the High Reliability Unit, train safety coaches, and lead projects to address local safety concerns while maintaining a sustainment program.

You will collaborate with clinical and non-clinical leaders, present to executive teams on safety events, and ensure investigations use root cause analysis.

Qualifications

• 7 years of experience in clinical care delivery, nursing or related health field.
• At least 2 years of experience in safety, quality, or risk management.
• CPPS certification within 12 months unless exempt by department leadership.

Responsibilities

• Facilitates implementation of site’s patient safety program with leadership and frontline tools.
• Leads the High Reliability Unit program, training safety coaches and launching projects.
• Coordinates safety efforts across site departments to align with the safety plan.
• Communicates regularly with site executives on safety events and program status.
• Ensures timely investigation of serious safety events using root cause analysis.
• Oversees corrective actions to reduce risk with system-wide implications.
• Participates in recruitment and development of patient safety team members.
• Reviews daily safety event data to identify trends and improvement opportunities.
• Collaborates with clinical education leaders to support CLER compliance.
• Provides education on safety and reliability to staff at all levels

Skills

Leadership

Patient safety

Data analysis

Communication

Quality improvement

Change management

Presentation skills

Team leadership

Education

Bachelor's Degree in Health Care Administration, Nursing, or Related Field

CPPS certification

Job description

Major Responsibilities:

• Effectively facilitates implementation of site’s patient safety program including leadership and front line tools that promote reliability. These include but are not limited to daily huddle, safety recognition, just culture, safety coach programs, physician champion programs among others.
• Leads the High Reliability Unit program at their home site, facilitating selection and training of safety coaches, leads coach training, ensuring training of all associates within the unit, launch of projects to solve local safety issues, and ensures a strong sustainment program is in place.
• Coordinates safety efforts though site-based departments to ensure alignment of Advocate Aurora's culture of high reliability and progress related to implementation of the patient safety strategic plan.
• Aligns efforts with leaders from all departments, clinical and non-clinical, including the medical staff. Communicates and presents regularly to site executive teams around the occurrence of serious safety events, and status of the site safety program.
• Ensures the timely investigation of all serious safety events by conducting root cause analysis and use of other investigative tools.
• Identifies and oversees implementation of corrective actions to reduce risk in the organization, specifically identifying those that have system implications for risk reduction.
• Participates in the selection, training and development of patient safety team members within their scope of responsibility.
• Reviews safety events entered daily into the reporting system, analyzes patient safety data on a regular basis to identify strengths, opportunities for improvement, trends and actionable items to advance site culture.
• Collaborates with site’s medical education leaders to participate in leading a site-based patient safety program for residents and medical student to ensure successful compliance with the Clinical Learning Environment Regulations (CLER) issued by the national organization for graduate medical education.
• Regularly provides education to team members and physicians at all levels of the organization regarding safety and reliability.

Licensure, Registration, and/or Certification Required:

• Certified Professional in Patient Safety (CPPS) designation issued by the Certification Board for Professionals in Patient Safety (CBPPS) needs to be obtained within 12 months unless department leader has determined it is not required.

Education Required:

• Bachelor's Degree in Health Care Administration, Nursing, or Related Field

Experience Required:

• Typically requires 7 years of experience in experience in the delivery of clinical care in nursing, allied health, or a health related field, and at least 2 years experience in work related to safety, quality, or risk management.

Knowledge, Skills & Abilities Required:

• Awareness of key topics in the field of patient safety and reliability.
• Demonstrated ability to problem solve and analyze procedure and process changes.
• Familiarity with data collection, display, analysis and utilization to drive change.
• Demonstrates self-directed, results-oriented and creative approach to organizational change.
• Communication skills sufficient to interact with all levels of associates and medical staff, front line through senior executives and the board.
• Demonstrates ability to lead others through influence.
• Effective presentation skills in small group settings.
• Experienced in leading teams.
• Ability to succeed in responding to change and handling multiple priorities.
• Demonstrates emotional intelligence when handling highly sensitive information on patient harm, and in engaging in conversations with team members on reactions to error.
• Able to handle highly confidential information in a respectful manner.
• Demonstrates political savvy in responding to events, and messaging sensitive information to stakeholders with site leaders.

Physical Requirements and Working Conditions:

• Exposed to a normal office environment.
• Operates all equipment necessary to perform the job.
• Must have functional speech and hearing.
• Must be able to sit, stand, walk, bend and lift frequently throughout the workday.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.