Patient Safety Specialist

Advocate Health; Downers Grove (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Advocate Health seeks a Patient Safety Investigator to lead investigations of safety events and near misses, applying ACA and other tools. The role partners with regional site safety leaders to document timelines, causal factors, and corrective actions, while promoting a culture of safety across sites.

Responsibilities include supporting the site safety program, educating associates on safety practices, and maintaining high reliability through data-driven analysis, reporting, and collaborative

Qualifications

• Sound oral and written communication skills sufficient to interact effectively with and influence associates and medical staff.
• Sound organizational skills; effectively manages shifting priorities.
• Demonstrated ability to problem solve and analyze procedure and process changes.
• Self-directed, works with indirect and (at times) direct supervision.
• Sound critical thinking and analytical skills utilized in the cause analysis process.
• Proficiency with MS Office (Word, Excel and Power Point).
• Political sensitivity to the dynamic interplay that occurs between departments, physicians, associates and management.
• Current RN or Allied Health License

Responsibilities

• Facilitate timely investigation of safety events using ACA and other tools.
• Support site safety program implementation and culture of safety.
• Conduct confidential interviews to document timelines and causal factors.
• Mentor leaders to ensure effective investigations and corrective actions.
• Review ACA analyses and provide guidance to site managers.

Skills

Communication

Organizational skills

Problem solving

Self-directed

Critical thinking

MS Office

Political sensitivity

Interpersonal influence

Education

Bachelor's degree in nursing or allied health

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Major Responsibilities:

Patient safety event investigation (30%)

• Facilitates the timely investigation of select safety events and near miss events through the implementation of apparent cause analysis (ACA) and use of other investigative tools. Will participate in investigations at sites within their region.
• Assists the site safety leaders within their region with completing chart reviews, interviews and review of evidence based literature to support the cause analysis process.
• Conducts confidential interviews with those involved in the events in order to document the timeline of events and causal factors.
• Effectively facilitates the cause analysis process in a manner that facilitates trust and transparency.
• Reviews ACA’s completed by site managers, mentoring leaders to ensure an effective investigation and identification of corrective actions.

Supports a site culture of high reliability through involvement in the site's Patient Safety program (20%)

• Supports implementation of the site patient safety program including tools that promote reliability. These include but are not limited to participation in daily huddle, safety rounding, safety recognition, just culture, safety coach and physician champion programs among others.
• Teaches the Culture of Safety presentation to new associates in their initial orientation.
• Establishes and maintains effective relationships with associates and physicians in order to influence and advance site culture, working to ensure safe practices and behaviors are in practice by the front line.
• Maintains alignment of site work with system standards.
• Serves as a site patient safety resource to various committees or teams related to care delivery.
• Designs and gives presentation to various committees regarding patient safety and high reliability.
• Authors articles for newsletters or publication in support of patient safety and high reliability.

Patient safety data and report management (30%)

• Reviews reported patient safety events on a daily basis and recommends those that require investigation. May be asked to review reports from multiple sites.
• Appropriately codes individual cases to facilitate the collection of aggregate data for purposes of program design and goal setting.
• Ensures timely updates to the system safety data repositories in order to facilitate site and system data collection and analysis.
• Aggregates site patient safety data to identify trends and actionable items to advance site culture.
• Assists in preparing site reports in the form of tracking, trending, graphs or analyses regarding safety program outcomes.

Support of the site’s corrective actions resulting from event investigation.

• Serves as a resource to managers on effective corrective action design to minimize event recurrence.
• Assists in tracking corrective actions to ensure timely completion and implementation.
• Participates in the audits of effectiveness of key corrective actions.

Licensure, Registration, and/or Certification Required:

• Nurse, Registered (RN) OR Physical Therapist OR Pharmacist, Registered

Education Required:

• Bachelor’s degree in nursing or allied health field or advanced degree in a health-related field preferred.

Experience Required:

• Minimum of 4 years clinical experience

Knowledge, Skills & Abilities Required:

• Sound oral and written communication skills sufficient to interact effectively with and influence associates and medical staff
• Sound organizational skills; effectively manages shifting priorities
• Demonstrated ability to problem solve and analyze procedure and process changes
• Self-directed, works with indirect and (at times) direct supervision
• Sound critical thinking and analytical skills utilized in the cause analysis process
• Proficiency with MS Office (Word, Excel and Power Point)
• Political sensitivity to the dynamic interplay that occurs between departments, physicians, associates and management.
• Current RN or Allied Health License

Physical Requirements and Working Conditions:

• Candidate must be willing to attend, onsite & offsite, department meetings and educational activities.
• Maintain proficiency in department’s software computer program.
• Able to travel to other Advocate sites within their designated region, and corporate meetings as appropriate, generally monthly.
• Candidate must be able to perform various physical tasks with a high degree of proficiency, such as articulating, hearing, viewing, and walking throughout the hospital.
• Flexible hours according to customer needs
• Ability to work under stressful and difficult conditions.
• 25 pounds occasionally

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties