Patient Room Service Coordinator

Care New England Health System; Warwick (RI); On-site; USD 32,000 - 42,000; Full time

Job summary

Care New England Health System is seeking a clerical assistant to support patient meal service by accurately processing menus and assisting patients with menu selection.

The role involves processing orders, updating computer screens, and coordinating nourishments for AM/PM intervals. Must have a high school diploma and at least 2 years of related experience, with solid English reading/writing skills.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years job-related experience.
• Must read, write and speak English.

Responsibilities

• Processes Room Service customer orders using HealthTouch computer system, including patient/family initiated orders and those patients needing assistance.
• Assists patients with telephone call backs or personal visitation as needed while ensuring adherence to all diet orders.
• Reviews computer printout to determine which patients have not placed an order for that meal period and initiates telephone or personal contact as appropriate.
• Documents number of meals served each day. Takes phone calls and faxes orders for all food requests.
• Receives requests for diet changes via computer, fax; or written format during downtime.
• Makes necessary diet changes, keeps "Enter/Edit" computer screen and Room Service order system updated. Follows standard procedures for diet patterns.
• Coordinates processing of AM and PM nourishments orders and prints AM and PM nourishment labels.
• Processes orders for patients requested nourishments. Coordinate delivery of all tube feeding and oral supplement orders.
• Uses customer service training in all patient or customer contact.
• Performs all other duties as assigned.

Skills

Customer service

English proficiency

Education

High School Diploma

Tools

HealthTouch

Job description

Care New England Health System is seeking a clerical assistant to support patient meal service by accurately processing menus and assisting patients with menu selection.

The role involves processing orders, updating computer screens, and coordinating nourishments for AM/PM intervals. Must have a high school diploma and at least 2 years of related experience, with solid English reading/writing skills.