Patient Representative (Northwest, AR)

StartupNWA; Northern (KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Holiday/vacation leave

Dental/Vision plans

Retirement plan matching

Life insurance

Education benefits

Employee discounts

Prescription delivery

Job summary

University of Arkansas for Medical Sciences (UAMS) seeks a Patient Representative for its Ortho Clinic. The role focuses on patient scheduling, financial counseling, and revenue cycle management under supervision.

You will advise patients on financial obligations, connect them with sponsor agencies, manage high-risk pre-certifications, and help ensure accuracy in financial reporting, contributing to clinic efficiency and patient satisfaction.

Qualifications

• High School Diploma or GED required with 4 years in customer service, scheduling, or billing.
• Strong communication and customer service skills.
• Knowledge of financial counseling and revenue cycle management preferred.

Responsibilities

• Schedule patients and assist with financial counseling and payments.
• Coordinate with insurance and sponsor agencies; manage denials avoidance strategies.

Skills

Customer service

Communication

Attention to detail

Financial counseling

Revenue cycle

Education

High School Diploma/GED

Bachelor's or Associates + experience

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date: 09/16/2026

Type of Position: Clinical Staff - Nursing

Job Type: Regular

Work Shift:

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department: ICE | MUSL NWA Van Asche Access

Summary of Job Duties

We are looking for a proactive, detail-oriented individual to join our Ortho Clinical Administration team as a Patient Representative. The Patient Representative at UAMS Ortho Clinic plays a vital role in patient scheduling, financial counseling, and revenue cycle management, operating under general supervision. Key responsibilities include advising patients on their financial obligations, connecting them with sponsoring agencies, and ensuring adherence to financial policies. The role also involves managing high-risk pre-certifications, developing strategies to prevent denials, and generating reports to maintain financial accuracy. Additionally, the Patient Representative ensures precise record-keeping, collaborates with insurance providers, and handles billing inquiries. This position contributes to improving the clinic's operational efficiency and enhances patient satisfaction.

If you are experienced in financial counseling and revenue cycle management, we encourage you to apply and help us deliver exceptional care to our patients.

This position will support UAMS Ortho Clinic locations in Northwest Arkansas, including Fayetteville and Bentonville.

Minimum Qualifications

• High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.

Knowledge, Skills & Abilities

• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills, telephone etiquette skills,
• General knowledge of office machines, including printers and scanners.
• Excellent customer service skills.
• Understanding of financial counseling and revenue cycle management.
• Ability to manage high-risk pre-certifications and develop denial avoidance strategies.
• Proficiency in producing and analyzing financial reports to ensure accuracy.
• Detail-oriented and patient-focused, with experience in financial counseling and revenue cycle functions.

Preferred Qualifications

• Bachelor's degree in Business, Healthcare, or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, medical office registration, billing, or scheduling.

Salary Information

Commensurate with education and experience

Required Documents to Apply

List of three Professional References (name, email, business title), Resume

Optional Documents

Cover Letter/Letter of Application, Proof of Veteran Status

Recruitment Contact Information

Please contact [e-mail] for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity

Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting

Frequent Physical Activity

Standing, Talking, Walking

Occasional Physical Activity

Grasping, Kneeling, Pulling, Pushing, Reaching, Stooping

Benefits Eligible

Yes