Patient Representative - Monticello

Sun River Health; United States; On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Sign-On Bonus

Competitive hourly pay

Job summary

Sun River Health, Monticello, NY, seeks a patient-facing Front Desk Receptionist to manage patient flow, registrations, and appointment access within a supportive Women’s Health department. The role focuses on welcoming patients, collecting information, and coordinating with care teams to facilitate efficient service.

The position emphasizes friendly, professional communication, accurate fee collection, and sensitivity to diverse patient needs.

Qualifications

• High School diploma or GED required.
• 2–4 years of related work experience.
• Preferred bilingual English/Spanish (oral and written).

Responsibilities

• Assist with daily reception activities and ensure patient services processes are initiated.
• Communicate effectively with team members and patients across all service aspects.
• Handle telephone and mail contact with patients.
• Schedule appointments, collect fees, and explain services and charges for patient services.
• Distribute materials to patients, including patient satisfaction cards and patient rights materials.
• Verify insurance and set fees based on the sliding scale.

Skills

Customer service

Communication skills

Telephone handling

Bilingual English/Spanish

Education

High School diploma/GED

Job description

Sun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who see it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. Sun River Health is currently seeking a Full Time Patient Representative/Front Desk Receptionist to join our team in our Monticello, NY site.

Position Summary

A Patient Representative/Front Desk Receptionist is responsible for providing patient centered care and facilitating patient access to services in a pleasant, knowledgeable efficient manner, communicating with a diverse population using well-developed interpersonal skills. This staff member will be responsible for all aspects of the registration and appointment process for patients. The staff member plays an integral role in the Women's Health Department and medical care team as the access point for patients to receive care. She/he will perform job duties in compliance with systems and job specific standards.

Job Type: Full Time

Pay : $20.00 - $23.13 per hour

Sign-On Bonus: $1,500 Sign-On Bonus for Eligible External Applicants – Terms and Conditions Apply.

Essential Duties and Responsibilities

• - Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
• - Communicates effectively with team members and patients all aspects of service.
• - Responsible for telephone and mail contact with patients.
• - Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
• - Distributes materials to patients, including the patient satisfaction cards, patient rights and other appropriate materials.
• - Verifies all insurance and sets fees based on the sliding scale fee.

Requirements

• - Minimum Education Requirement: High School diploma/GED
• - Minimum Work-Related Experience: 2-4 years
• - Preferred Specialized Skills & Knowledge: Bilingual in both English and Spanish (orally and written)