Patient Representative I

Community Clinic Inc.; Silver Spring (MD); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Extensive benefits plan including PTO

403B Retirement Plan

Continuing education assistance

Tuition reimbursement opportunities

Job summary

CCI Health Services in Silver Spring, MD seeks a Patient Representative to greet patients and visitors in person and over the phone, directing them to the appropriate Health Center personnel. The role ensures high-quality, cost-efficient, culturally sensitive services in line with federal, state, and local policies.

Minimum High School diploma required; an AA or BS degree is preferred or commensurate experience. At least one year of relevant work experience in a medical setting is ideal.

Qualifications

• Minimum High School diploma; an AA or BS degree is preferred or commensurate experience.
• At least one year of relevant work experience, preferably in a medical setting.
• Current CPR certification preferred.
• Customer service required.
• Computer skills required.

Responsibilities

• Greet patients and visitors in person and over the phone and direct them to the appropriate Health Center personnel.
• Ensure provision of high-quality, cost-efficient, culturally sensitive services in compliance with policies.
• Act as the point of contact to support patient flow and administrative tasks.

Skills

Customer service

Computer skills

CPR certification preferred

Education

High School diploma

AA/BS degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Silver Spring, MD, US

Salary Range: $20.00 To $21.00 Annually

CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

POSITION SUMMARY:

CCI Health Services is seeking a Patient Representative to act as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate Health Center personnel. The Patient Representative will assure that the provision of high-quality; cost-efficient, culturally sensitive services complies with all Federal, State, and Local agency policies and procedures.

EDUCATION AND EXPERIENCE:

• Minimum High School diploma, an AA or BS degree preferred or commensurate experience.
• Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions.
• Current CPR certification preferred.

Why work at CCI?

• Extensive benefits plan including PTO
• 403B Retirement Plan
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under FTCA.

Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

POSITION SUMMARY:

CCI Health Services is seeking a Patient Representative to act as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate Health Center personnel. The Patient Representative will assure that the provision of high-quality; cost-efficient, culturally sensitive services complies with all Federal, State, and Local agency policies and procedures.

EDUCATION AND EXPERIENCE:

• Minimum High School diploma, an AA or BS degree preferred or commensurate experience.
• Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions.
• Current CPR certification preferred.
• Customer service required.
• Computer skills required.

Why work at CCI?

• Extensive benefits plan including PTO
• 403B Retirement Plan
• Tuition reimbursement opportunities
• Continuing education assistance; can be used toward obtaining certificates, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under FTCA.

Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.

Standard work hours are Monday through Friday from 8:00 AM to 4:30 PM