OPS - Patient Representative I

Community Clinic Inc.; Gaithersburg (MD); On-site; USD 28,000 - 29,000; Full time

Job summary

CCI Health Services in Gaithersburg, MD is seeking a Patient Representative to greet patients and visitors in person and over the phone, and direct them to the appropriate center personnel. The role ensures that services are delivered in a high-quality, cost-efficient, culturally sensitive manner.

Qualified candidates will have a minimum high school diploma with AA/BS preferred, at least one year of relevant experience (medical setting preferred), and CPR certification is a plus.

Qualifications

• Minimum high school diploma; AA/BS degree preferred or commensurate experience.
• At least 1 year of relevant work experience, preferably in a medical setting.
• Current CPR certification preferred.

Responsibilities

• Greet patients and visitors in person and over the phone and direct them to appropriate staff.
• Help ensure services are delivered in a high-quality, cost-efficient, culturally sensitive manner in accordance with policies.

Skills

Customer service

Phone etiquette

Education

High School Diploma

AA/BS preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Gaithersburg, MD, US

Salary Range: $20.00 To $21.00 Hourly

CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

POSITION SUMMARY:

CCI Health Services is seeking a Patient Representative to act as the point of contact by greeting patients and visitors in person and over the phone and directing them to the appropriate Health Center personnel. The Patient Representative will assure that the provision of high-quality; cost-efficient, culturally sensitive services complies with all Federal, State, and Local agency policies and procedures.

EDUCATION AND EXPERIENCE:

• Minimum High School diploma, an AA or BS degree preferred or commensurate experience.
• Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience to perform office routines and clerical support functions.
• Current CPR certification preferred.

Equal Employment Opportunity (EEO)

CCI Health Services does not unlawfully discriminate based on race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer related or genetic characteristics or any genetic information), marital status, sex, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law. All personnel decisions are to be administered in accordance with this policy and in compliance with applicable federal and state law, including, but not limited to, decisions regarding recruitment, selection, training, promotion, compensation, benefits, transfers, lay-offs, tuition assistance, and social and recreational programs.

The CEO & President of CCI and all managerial personnel are committed to this policy and its enforcement. Employees are directed to bring any violation of this policy to the immediate attention of their supervisor, Human Resources, or the CEO & President. Any employee who violates this policy or knowingly retaliates against an employee reporting or complaining of a violation of this policy, shall be subject to immediate corrective action, up to and including termination of employment. Complaints brought under this policy will be promptly investigated and handled with due regard for the privacy and respect of all involved.