Patient Representative I

cincinnatichildrens; Crestview Hills (KY); On-site; USD 24,000 - 29,000; Full time

Job summary

Cincinnati Children's is recruiting for a full-time Patient Access Services position at Crestview Hills. The role centers on timely patient registration and scheduling for in-patient and out-patient services, with a daytime shift and a 40-hour work week.

Starting pay range is $17.49-$20.99 per hour, with potential for additional pay differentials and benefits. Duties emphasize patient safety, confidentiality, and collaboration with care teams.

Qualifications

• High school diploma or equivalent is required.
• Customer service or healthcare registration experience preferred.
• Requires long periods of standing.

Responsibilities

• Register and schedule patients for in-patient and out-patient services.
• Ensure patient safety by identifying correct patient and special needs and preparing isolation precautions.
• Provide customer service to patients, families, staff and external agencies in registration, admission and scheduling.
• Maintain confidentiality of patient information (HIPAA) and ensure access only to necessary records.
• Complete documents to ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Support Revenue Cycle, Health Information Management, and Regulatory by ensuring data and forms are entered accurately.

Skills

Customer service

Healthcare registration experience

Education

High school diploma or equivalent

Job description

Primary Location: Crestview Hills Department. Crestview Access Services Shift. Day (United States of America) Schedule. Full time Weekly Hours. 40 FTE. 1 Employee Status. Regular.

Expected Starting Pay Range: $17.49 - $20.99

Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Hours: This is a float position for the Crestview Hills location. The hours will range M-F from 7:30 am-6:30 pm with an occasional Saturday shift.

JOB RESPONSIBILITIES

• Responsible for the timely registration and scheduling of patients for in-patient and out-patient services.
• Safety – Ensures patient safety by identifying the correct patient, identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• Customer Service – Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality – Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance – Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Revenue Cycle Support – Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

JOB QUALIFICATIONS

• High school diploma or equivalent
• Customer service or healthcare registration experience preferred
• Requires long periods of standing

About Us

At Cincinnati Children's, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.

Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America's Best Large Employers (2025) , America's Best Employers for New Grads (2025)
• One of the nation's America's Most Innovative Companies as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)

We Embrace Innovation‑Together. We believe in empowering our teams with the tools that help us work smarter and care better. That's why we support the responsible use of artificial intelligence. By encouraging innovation, we're creating space for new ideas, better outcomes, and a stronger future‑for all of us.

Comprehensive job description provided upon request.

Cincinnati Children's is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability