Patient Rep (Front Desk)- Matthews

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA)

Charlotte (NC)

On-site

USD 30,000 - 40,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

A leading health care provider in North Carolina is seeking a Patient Representative (Front Desk) to provide exceptional customer service to patients. This entry-level role includes greeting patients, managing appointments, and ensuring efficient office operations. Candidates should be proficient in EMR systems and have strong communication skills. The position is full-time, Monday to Friday, with core hours from 8:00am to 5:00pm.

Qualifications

Experience in customer or patient-facing roles, preferably in a medical office.
Ability to handle sensitive information and adhere to HIPAA guidelines.

Responsibilities

Greet patients and monitor patient flow for efficient service.
Collect and verify patient information in the EHR system.
Schedule and manage patient appointments.

Skills

Customer service orientation

Professional communication

Proficiency in Microsoft Office

Typing aptitude

Mathematical aptitude

Education

High school diploma or equivalent

Tools

EMR system

Document Management System

Job description

Overview

The Patient Representative (Front Desk) provides exceptional customer services to CEENTA patients through effective telephonic, virtual, and in-person communication at scheduling, check-in, and check-out.

Responsibilities

Greet patients arriving for their appointments and monitor patient flow to ensure efficient and courteous service.
Collect, enter and verify patient demographic and insurance information in the electronic health records (EHR) system.
Schedule, reschedule and cancel patient appointments in the EHR system.
Operate a multi-line telephone system and respond to voicemails in a timely manner.
Complete patient check-in & check-out processes.
Assist patients with Kiosk usage and monitor Department Appointments Report for errors.
Collect patient balances, copays and coinsurances; educate patients on demand statements and payment plans.
Maintain applicable workqueues in the EHR system and index documents from the document management system into the EHR system.
Maintain the appearance of the lobby and patient common areas; demonstrate compliance with CEENTA policies and procedures.
Collaborate with patients, families, and team members to ensure concise and timely information flow; meet the physical and mental demands of the position and work on-site.
Maintain regular, predictable, and prompt attendance.

Qualifications

Education: High school diploma or equivalent required.

Experience: Customer or patient-facing experience, preferably in a medical office setting.

Certificates, Licenses, Registrations: n/a

Skills & Abilities

Proficient in EMR system and Document Management System
Proficient in Microsoft Office suite
Professional verbal and written communication; ability to handle sensitive information
Professional demeanor and strong customer service orientation
Mathematical aptitude and typing aptitude

Core Competencies

Customer Service: Provide exemplary service and a positive patient experience.
Effective Communication: Communicate clearly with patients and clinic staff in person, by phone, and via EHR messaging.
Information Collection & Management: Accurately collect and monitor data, handling PHI in compliance with HIPAA.
Multi-Tasking & Adaptability: Manage changing demands and maintain clinic flow.
Personal & Professional Ethics: Maintain integrity and adherence to CEENTA policies and HIPAA.

Training Period

Corporate Epic training, 6-8 weeks of on-the-job training with CEENTA staff and Operations Management, with check-ins and audits after training completion.

Work Environment

Busy eye, ear, nose & throat practice. May involve exposure to contagious diseases and use of PPE. Standard medical office equipment is used.

Position Details