PATIENT REPRESENTATIVE- FLOATER

Graystone Eye; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Graystone Eye is seeking a dedicated Patient Representative- Floater to join our Lenoir and Boone offices. The role includes greeting patients, collecting demographic and insurance information, and assisting with check-in/check-out processes.

Responsibilities also cover obtaining signatures, handling co-pays, posting charges, scheduling, and cross-training to support front office operations as needed.

Qualifications

• One year certificate from college or technical school, or 3–6 months related experience or training.
• Knowledge of medical insurance and ability to read an insurance card.
• Excellent communication and strong organizational skills.
• Proficient with Windows-based software applications and data entry at a fast pace.
• Typing speed of 25 words per minute with low error rate (<3%).

Responsibilities

• Greets patients and records information into the computer for patient care.
• Collects and updates demographic and insurance information at check-in.
• Explains and obtains patient signatures for required documentation.
• Collects co-pays or balances at check-in and check-out.
• Prints and processes encounter forms, bills, and visit summaries.
• Posts charges into the practice system and accounts for cash drawer.
• Schedules, reschedules, and transfers calls; pages physicians or departments as needed.

Skills

Medical insurance knowledge

Excellent communication

Organizational skills

Windows software proficiency

Typing 25 wpm

Education

One year certificate / technical school

3–6 months related experience

Job description

PATIENT REPRESENTATIVE- FLOATER# PATIENT REPRESENTATIVE- FLOATERLenoir Office - Lenoir, NC 28645; Boone Office - Boone, NC 28607## OverviewPosition TypeFull TimeEducation LevelHigh School## Description# **SUMMARY**Greets patients and records information into computer for patient care by performing the following duties. **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned. * Maintaining a positive and professional relationship with patients.* Enters data information needed to process patient’s chart and charges using a web-based program.* Collects and updates demographic and insurance information, including scanning physical copies, enters referrals as needed at time of check in.* Explains and obtains patient signatures for required documentation.* Collects required co pays or balances at the time of check in.* Prints encounter forms, encounter bills, appointment correspondence, visit summaries.* Posts charges into practice system.* Collects fees for optical, surgical, elective services, and any patient’s responsibilities not covered by co-pay benefits at time of check-out.* Schedule return appointments, re-schedules appointments, transfers calls, pages physicians or departments as needed.* Accountable for daily balanced cash drawer and all incoming transactions.* Assists patients with any concerns, directing them in the area needed.* Cross trained as needed to assist in all areas of Front office.* Any duties deemed necessary in the front office.**LANGUAGE SKILLS** Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. # **MATHEMATICAL SKILLS**Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate and percentage. # **REASONING ABILITY**Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.## Qualifications# **QUALIFICATIONS**To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Individuals must have knowledge of medical insurance, able to read an insurance card, excellent communication, and organizational skills, proficient on most software applications in a windows environment and be able to perform each essential duty satisfactorily. Ability to type 25 words per minute with an error rate of less than 3%.The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. # **EDUCATION and/or EXPERIENCE**One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.# **PHYSICAL DEMANDS**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include ability to adjust focus. Ability to lift up to 20lbs. # **WORK ENVIRONMENT**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.