Patient Representative

Lensa; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

Lensa is assisting RWJBarnabas Health in hiring a Patient Representative. This full-time role focuses on scheduling patient appointments and requires strong communication skills and clerical experience. Candidates will work in a patient-centered environment, aiming to exceed expectations through effective care coordination.

Benefits

Paid Time Off (PTO)

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Tuition Reimbursement

Wellness Programs

Qualifications

• Three years of clerical experience including two years patient intake in healthcare settings.
• Exquisite communication skills necessary.
• Computer literacy required with database tools.

Responsibilities

• Respond to inbound patient calls and schedule appointments.
• Exceed patient expectations with empathy.
• Provide general information to patients.

Skills

Communication skills

Interpersonal skills

Knowledge of medical terminology

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Power Point

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, RWJBarnabas Health, is seeking professionals. Apply via Lensa today!

Patient RepresentativeReq #:0000196003

Category:Billing/Collections/Registration

Status:Full-Time

Shift:Day

Facility:Barnabas Health Medical Group

Department:Patient Access Services

Salary:$19.74 - $24.97 per hour

Location:

Remote, 95 Old Short Hills Road, Remote, NJ 07052

Job Title: Patient Representative

Location: Barnabas Health Medical Group

Department: Patient Access Services

Req#: 0000196003

Status: Full-Time

Shift: Day

Salary Range: $19.74 - $24.97 Hourly

Pay Transparency

The above reflects the anticipated hourly range for this position if hired to work.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview

The Patient Representative is responsible for effectively responding to inbound new and current patient calls for RWJBarnabas Health affiliated offices and schedule first time and returning patient follow-up appointments, strategically scheduling patients to the provider that will best suit their needs based on a series of clinical indicators. The Patient Representative will schedule patients and handle general questions with genuine empathy, striving to exceed patients expectations on every call.

Qualifications

Required:

• Three (3) years of clerical experience including at least two (2) years of admitting/patient intake experience in a hospital or ambulatory setting.
• Knowledge of medical terminology.
• Position requires exquisite communication skills.
• Ability to read, write, and speak or communicate in English to successfully accomplish the essential duties of the position.
• Highly effective oral and written communication skills are required to communicate with clinical, administrative and other personnel.
• Superior interpersonal skills are important in maintaining a sound public image in dealing with patients, families, and referring physicians.
• Must be computer literate with proficiency and working knowledge of database and reporting tools such as Microsoft Word, Excel, Access and Power Point.
  
  

Preferred

• Ability to speak other languages a plus
• Epic Experience
  
  

Scheduling Requirements

• Shift Working: Monday-Friday, 8:00AM-4:30PM
• Day Shift
• Full-Time, 40 Hours Per Week
  
  

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits And Perks

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
  
  

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  IT Services and IT Consulting

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