Patient Representative

St. Lawrence Health System; Town of Canton (NY); On-site; USD 27,000 - 39,000; Full time

Job summary

St. Lawrence Health System in Greenfield is seeking a Patient Representative for the Dermatology department. This full-time, on-site role focuses on clerical support, accurate EMR documentation, and patient communication within a dynamic outpatient setting.

The position requires experience in medical office environments, familiarity with EHR/EMR terminology, and strong scheduling and billing skills. You will work closely with physicians and a care team to ensure smooth patient flows.

Qualifications

• Outpatient medical office experience preferred.
• Knowledge of EHR/EMR terminology.
• Formal education beyond high school preferred.

Responsibilities

• Support patient encounters and accurate documentation in EMRs.
• Handle scheduling, referrals, phone communication, and billing inquiries.
• Ensure compliance with policies and accreditation standards.
• Collaborate with care teams and participate in process improvements.

Skills

EMR knowledge

Communication skills

Scheduling

Billing inquiries

Education

High school diploma or equivalent

Advanced technical training or certification

Tools

EMR software

Office equipment

Job description

Job Title: Patient Representative Department: Dermatology Location: SLH - Greenfield Hours Per Week: Full Time Schedule: 8am-4:30pm

SUMMARY: Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).

RESPONSIBILITIES

• Patient Care Support & Communication: Assist providers by supporting patient encounters, ensuring accurate documentation in EMRs, and maintaining open communication with the care team, patients, and caregivers.
• Administrative & Scheduling Duties: Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments. Help maintain efficient patient schedules and support billing and insurance inquiries.
• Compliance & Quality Assurance: Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality.
• Team Collaboration & Continuous Improvement: Work closely with St. Lawrence Health System and PPM teams on daily operations, educational programs, and process improvements. Participate in special projects and promote the organization’s mission and core values.

PREFERRED QUALIFICATIONS

• Advanced technical training and/or certification
• Formal education beyond High School
• Minimum of 1-year recent outpatient medical office experience
• Knowledge in electronic health record (EHR / EMR) usage and medical terminology

UNION

1199-200B SEIU (CPH)

LICENSES / CERTIFICATIONS

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$19.46 - $28.55 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

CLERICAL Note

Not all per diem roles are union eligible.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It’s vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.