Patient Representative

MD Now Urgent Care; Palm Harbor (FL); Hybrid; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Tuition assistance

Flexible spending accounts

Employee stock purchase plan

Job summary

MD Now Urgent Care in Florida is seeking a Patient Care Representative who champions patient care and supports a busy team. You will handle patient check-in, answer calls, verify insurance, and assist with demographics and paperwork to ensure smooth visits.

As part of a physician-led network, the role emphasizes strong customer service, proficiency with multiple computer programs, and willingness to travel between MD Now locations within the assigned area.

Qualifications

• 1 year of clinical experience in a patient care setting preferred.
• BLS certification within 30 days of start required.
• Strong customer service skills and ability to work with multiple computer programs.

Responsibilities

• Check-in patients in a timely manner and follow Web Check-in procedures.
• Answer clinic phone calls and provide information or referrals as needed.
• Verify insurance in a timely and accurate manner.
• Follow occupational client’s preference card and procedures.
• Review patient paperwork for completeness and obtain necessary insurance/demographic information.
• Complete Daily Balance Checklist after each shift with all forms of payment documented.
• Willing to travel/float between MD Now locations within assigned area.

Skills

Customer service

Computer skills

BLS certification

Tools

EMR software

Job description

This position is incentive eligible.

Do you want to join an organization that invests in you as a(an) Patient Representative? At MD Now, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary And Qualifications

We are seeking a Patient Care Representative like you who provides expertise and is a champion of patient care. We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

What you will do in this role:

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented
• Willing to travel/float between all MD Now locations within assigned Area preferred

What Qualifications you will need:

• 1 year of clinical experience in a patient care setting is preferred
• Obtain BLS certification within 30 days of start required
• Strong customer service skills
• Ability to work with multiple computer programs

Benefits

MD Now, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

As the largest and fastest growing provider of urgent care in Florida, MD Now© urgent care is seeking bright, talented individuals who share in our commitment to making a positive difference for patients in our communities. MD Now urgent care's physician‑led team of healthcare professionals provides high‑quality healthcare through a comprehensive lineup of urgent care and occupational health services during convenient hours. MD Now is owned and operated by HCA Healthcare, one of the nation's leading providers of healthcare services, comprised of 183 hospitals and more than 2,300 sites of care, in 20 states and the United Kingdom. Our more than 283,000 HCA colleagues are connected by a single purpose - to give patients healthier tomorrows. MD Now urgent care is proud to be affiliated with HCA Florida Healthcare, the state's largest provider of healthcare services, which allows us to access expertise across many medical specialties beyond the patient's urgent care visit, should they need it. If you're passionate about providing compassionate, high-quality care, growing your career within a company with a large support network and vast growth possibilities, and have an enthusiastic, collaborative spirit, we'd love to meet you!

HCA Healthcare has been recognized as one of the World's Most Ethical Companies© by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Representative opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.