Patient Representative

Confidentiel; New Jersey; On-site; USD 60,000 - 75,000; Full time

Job summary

Confidentiel seeks a patient advocate to act as liaison between patients, families, and the hospital administration, ensuring concerns are addressed and solutions explored.

The role includes co-chairing the Ethics Committee and serving as a resource to hospital staff, patients and families on ethical issues in patient care.

Qualifications

• Warmth and genuine interest in the patient experience.
• Ability to resolve problems and guide patients/families toward solutions.
• Ability to identify patient-related trends and act as a facilitator for change.

Responsibilities

• Serve as liaison between patients, families, and the organization to improve service delivery.
• Co-chair the Ethics Committee and assist staff, physicians, patients and families when ethical issues arise.
• Interpret the organization’s philosophy, policies and services to patients and families.

Skills

Empathy

Conflict resolution

Communication

Facilitation

Education

Bachelor’s degree preferred

Job description

Primary assignment is to serve as liaison between patients/families and organization as a whole and between the institution and the community it serves. Provides a specific channel through which patients/family can seek solutions to problems, concerns and unmet needs. As a patient advocate, enables patients and their families to obtain solutions to problems by acting in their behalf with administration or any department or service, and by recommending alternative policies and procedures in order to improve service to patients. As the institution’s direct representative, interprets philosophy, policies, procedures and services to patients and their families and visitors.

Serves as co-chair of the Ethics Committee and is assessable to hospital staff, physicians, patients and families if ethical issues arise in patient care.

EDUCATION: Bachelor’s Degree preferred.

EXPERIENCE: 3-4 years in a hospital setting and an understanding of hospital operations

LICENSURE/QUALIFICATIONS: Ability to convey warmth and interest in the patient as a person in their experience. Interest in working with individuals in resolving problems and ability to identify patient-related trends and act as a facilitator for change.

WORKING CONDITIONS/HAZARDS: Exposure to communicable diseases, blood and blood products, illness, confused and/or combative patients, hazardous chemicals, stressful situations, x-rays sharp instruments and needles, and electricity.

PHYSICAL REQUIREMENTS: Standing, Walking, Lifting; occasionally must reach above head, carry medium to light equipment, and stoop.