Patient Representative

Methodist Mansfield Medical Center

Arlington (TX)

On-site

USD 36,000 - 48,000

Full time

8 days ago

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Benefits offered by this job

Medical, dental, and vision insurance

Matched retirement plan

Employee wellness program

And more

Job summary

Methodist Mansfield Medical Center is seeking a Patient Representative to greet and schedule patients, register them in the system, and determine insurance benefits. The role serves as a liaison between patients and clinical support staff in a fast-paced office environment.

The ideal candidate will verify demographics, assist patients with access and insurance information, handle payments, and maintain a neat reception area while supporting the Practice Manager and team in delivering efficient

Qualifications

Knowledge of front office procedures and medical terminology.
Excellent grammar and spelling.
Knowledge in operation of medical office technology systems.
Strong communication skills with discretion.
Previous typing or data entry at 40 wpm.

Responsibilities

Greets, instructs and schedules patients; registers them into the computer system.
Verifies and updates demographic and insurance information.
Collects payments and enters charges into computer system.
Answers telephone, screens calls and conveys information to appropriate parties.
Maintains work area and reception area in neat and orderly manner.
Advises Practice Manager of problems in the Front Office and helps in problem solving.
Attends educational and staff meetings as scheduled.
Determines and inputs daily balance of charges and receipts as assigned by the Office Manager.
Works with staff to foster a team approach to quality patient care.

Skills

Front office procedures

Medical terminology

Communication skills

Typing 40 wpm

Customer service

Teamwork

Education

High school diploma or equivalent

Tools

Medical management software

Job description

Hours of Work :
36
Days Of Week :
5
Work Shift :

Job Description :

JOB TITLE: PATIENT REPRESENTATIVE

DEPARTMENT: PATIENT CARE FACILITY

SUPERVISION RECEIVED: REPORTS DIRECTLY TO OFFICE MANAGER

SUPERVISION EXERCISED: NONE

JOB SUMMARY: GREETS, INSTRUCTS AND SCHEDULES PATIENTS, REGISTERS PATIENTS INTO THE COMPUTER SYSTEM, AND DETERMINES THEIR INSURANCE BENEFITS. SERVES AS A LIAISON BETWEEN PATIENT AND CLINICAL SUPPORT STAFF.

DUTIES AND RESPONSIBILITIES (THIS LIST MAY NOT INCLUDE ALL OF THE DUTIES ASSIGNED.)

1. Maintains strictest confidentiality .

2. Greets patients in a prompt, courteous and helpful manner.

3. Checks-in patients, verifies and updates demographic and insurance information to the medical record. Assists patients with ambulatory difficulties. Follows office scheduling policies. Collects payments and enters charges into computer system.

4. Registers new patients into computer system and verifies all patients’ addresses, telephone numbers and insurance information.

5. Answers telephone, screens calls, takes messages, and conveys information to appropriate parties. Proficiency with medical office technology systems .

6. Maintains work area and reception area in neat and orderly manner.

7. Advises Practice Manager of problems and concerns in the Front Office and helps in problem solving.

8. Attends educational and staff meetings as scheduled.

9. Determine and input daily balance of charges and receipts as assigned by the Office Manager.

Follows established policies and procedures; adheres to OSHA Regulations. Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation. Must be able to support the clinic efficiency and cohesion.

PERFORMANCE REQUIREMENTS

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of front office procedures and medical terminology. Excellent grammar and spelling skills. Knowledge in operation of medical office technology systems. Skill in greeting patients and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file materials correctly by alphabetic or numeric systems. Ability to establish and maintain effective working relationships with patients, employees, and the public.

EDUCATION

High school education or equivalent

EXPERIENCE AND SKILLS

1. Strong communication skills with consistent incorporation of judgement and discretion.

2. Working knowledge of medical terminology and coding preferred .

Previous two years in a front office using medical management software preferred .

4. Previous typing or data entry at 40 wpm experience .

TYPICAL PHYSICAL DEMANDS

Frequent mobility and/or sitting required for extended periods of time. Some bending and stooping required. Requires occasional lifting up to 50 pounds of boxes of paper. Requires manual dexterity to operate office technology. Requires eyesight correctable to 20/20 to read numbers, policies, and computer terminals. Requires hearing within normal range for telephone use.

TYPICAL WORKING CONDITIONS

Work is performed in an office environment and requires both desk and counter work. Frequent contact with employees and outside agencies. Continual patient contact may involve dealing with angry and upset people.

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW. Our employees enjoy not only competitive salaries but also the outstanding benefits package of Methodist Health System, which includes medical, dental, and vision insurance; a matched retirement plan; an employee wellness program; and more.