Patient Rep II

Cincinnati Children's; College Hill (AR); On-site; USD 37,000 - 46,000; Full time

Job summary

At Cincinnati Children’s, a Registration Specialist for the College Hill campus is sought to support patient registration, admissions and scheduling with a focus on accuracy and service excellence.

The role emphasizes data integrity, regulatory compliance, patient safety and HIPAA confidentiality, with a standard M-F schedule, 8:30a-5p, full-time and regular status. Starting pay range reflects experience and equity considerations.

Qualifications

• High school diploma or equivalent.
• 2+ years of work experience in a related job discipline.

Responsibilities

• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
• Revenue Cycle Support - Ensures necessary data and forms are obtained and accurately entered; communicates system issues to management.
• Compliance - Completes documents and questionnaires to ensure regulatory compliance (JCAHO, CMS, ODH).
• Safety - Identifies correct patient, notes special needs, and prepares precautions for infectious disease indicators.
• HIPAA/Confidentiality - Maintains patient information confidentiality and protects data.

Education

High school diploma or equivalent

Job description

Primary Location College Hill Campus

Department Registration Srvc College Hill

Shift Day (United States of America)

Schedule Full time

Weekly Hours 40

FTE 1

Employee Status Regular

*Expected Starting Pay Range $18.16 - $22.25

*Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

Hours: M-F 8:30a-5p

JOB RESPONSIBILITIES

• Customer Service - Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.

• Revenue Cycle Support - Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.

• Compliance - Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH).

• Safety - Ensures patient safety by identifying the correct patient. identifying special needs, and preparing isolation precautions for patients who have Infectious Disease indicators.

• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.

JOB QUALIFICATIONS

• High school diploma or equivalent.

• 2+ years of work experience in a related job discipline.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

Cincinnati Children's is:

• Recognized by U.S. News & World Report as atop 10best Children's Hospitals in the nation for more than 15 years

• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding

• Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)

• One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune

• Consistently certified as great place to work

• A Leading Disability Employeras noted by theNational Organization on Disability

• Magnet designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)

We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability