Patient Relations Specialist

University of Utah Health; Salt Lake City (UT); On-site; USD 34,000 - 48,000; Full time

Job summary

University of Utah Health is seeking a patient-focused registration specialist to support check-in, insurance verification, and Epic workflows. You will assist with MyChart and kiosk processes, ensure accurate registration data, and coordinate scheduling with clinicians, radiology, and labs.

The role requires a high school diploma and at least 1 year in healthcare or customer service. Strong communication and multitasking skills are essential to deliver a positive patient experience in a

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in a healthcare or customer service role.
• Basic understanding of Epic scheduling and registration.

Responsibilities

• Greets and assists patients and visitors with check-in and registration in Epic, including insurance verification and demographic updates.
• Requests signatures on forms and processes point-of-service payments.
• Communicates clearly to clinic staff and care teams to support a smooth patient experience.
• Schedules appointments and follow-up visits, coordinating with doctors, radiology and labs as needed.
• Manages phone calls, voicemails, and telephone encounters efficiently.
• Reconciles appointment statuses and cash drawer activity for accurate financial reporting.
• Assists patients with MyChart and kiosks, explains forms and requirements, and troubleshoots issues.
• Guides patients to correct areas and provides wayfinding support.

Skills

Epic scheduling

Insurance verification

MyChart access

Communication

Organization

Cash handling

Multitasking

Patient guidance

Team communication

Education

High school diploma

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Greets and assists patients and visitors with check-in, completing all necessary registration steps in Epic, including insurance verification, demographic updates, obtaining signatures on forms, and point-of-service payments.
• Communicates clearly to clinic staff, providers, and care teams, to support a smooth process and positive experience for everyone.
• Schedules appointments, including follow-up visits, ensuring coordinated visits with doctors, radiology, and labs when needed. Manages waitlist or basic referral coordination as needed.
• Manages phone communications by answering calls, addressing voicemails, and handling telephone encounters efficiently.
• Reconciles appointment statuses, closes and reconciles cash drawers, and ensures accurate financial reporting.
• Assists patients with self-registration and arrival processes (MyChart & kiosks), educates them on forms and requirements, and troubleshoots any issues.
• Assists with completing questionnaires and obtaining applicable release forms, guides patients to correct areas, and provides wayfinding support.
• Reviews and works to refine scheduling to optimize appointments and ensure accuracy.

Knowledge / Skills / Abilities

• Basic understanding of clinic scheduling, registration, and referral processes in Epic
• Basic knowledge of insurance entry and verification processes in Epic.
• Familiarity with patient tools such as MyChart & kiosks.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to handle financial transactions accurately.
• Ability to multitask and manage multiple responsibilities efficiently.
• Ability to provide clear instructions and guidance to patients.
• Ability to facilitate effective communication between patients and clinical teams.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of experience in a healthcare or customer service role.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking