Patient Relations Specialist

Mountain State Oral & Facial Surgery; Ashland (KY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k

Life insurance

Flexible benefits

Tuition assistance

Continuing education

Scrub allowance

Paid time off

Family leave

Disability (short/long)

Bereavement leave

Training & development

Free food & snacks

Wellness resources

Job summary

Mountain State Oral & Facial Surgery is seeking a Patient Relations Specialist to deliver outstanding patient service in a busy, team-oriented setting. You will handle front-desk duties, scheduling, check-in/check-out, and insurance verification while maintaining confidentiality and delivering a compassionate patient experience.

The role emphasizes accuracy, strong communication, and collaboration with clinical and administrative teams to ensure smooth patient flow and high-quality care.

Qualifications

• Strong interpersonal and communication skills with a professional, warm demeanor.
• Excellent organizational skills with strong attention to detail.
• Proficiency in EMR and scheduling software.
• Ability to maintain confidentiality and handle sensitive information discreetly.
• Proven ability to work in a fast-paced, team-oriented environment.
• Commitment to ongoing training and policy compliance.

Responsibilities

• Delivers customer service support to patients.
• Schedules appointments and manages check-in/check-out.
• Handles charting and data entry tasks.
• Collects payments and processes billing as needed.
• Maintains a clean, welcoming reception and waiting area.
• Responds to patient inquiries and confirms appointments.
• Verifies patient insurance information and eligibility.
• Ensures patient confidentiality and privacy.
• Supports patient flow and assists with additional tasks as assigned.

Skills

Interpersonal communication

Organizational skills

EMR & scheduling software

Confidentiality

Team collaboration

Training & compliance

Education

High school diploma or equivalent

Associate degree preferred

Job description

Mountain State Oral & Facial Surgery, part of a leading network including Greater Charlotte Oral & Facial Surgery, Greater Ohio Oral & Facial Surgery, and The Facial Centers, all supported by P3 Partners, is seeking a dedicated Patient Relations Specialist to join our rapidly expanding team. Our organization specializes in advanced oral, maxillofacial, and facial cosmetic care across multiple states including West Virginia, Virginia, Kentucky, Ohio, and North Carolina. With decades of combined experience and a commitment to clinical excellence, our board-certified surgeons and expert teams deliver comprehensive services such as dental implants, wisdom teeth removal, corrective jaw surgery, and innovative facial aesthetic procedures. We pride ourselves on providing personalized, patient-centered care in a warm and compassionate environment, helping individuals restore function, enhance appearance, and improve overall quality of life. Behind the scenes, P3 Partners ensures seamless administrative and operational support that empowers our practices to innovate and grow. We are committed not only to outstanding patient outcomes but also to fostering a workplace where employees can thrive. We seek patient-focused, team-oriented professionals who exemplify positivity, collaboration, clear communication, and a passion for excellence throughout their careers.

Duties and Responsibilities:

• Delivers customer service support to patients
• Schedules appointments
• Handles patient check-in and check-out procedures
• Performs scanning and filing tasks
• Collects payments from patients
• Maintains a clean and professional workspace, including the waiting area
• Responds to patient phone calls
• Confirms scheduled appointments
• Provides assistance with charting
• Confirms patient insurance information
• Maintains strict confidentiality
• Ensures an outstanding customer experience
• Performs any duties necessary to maintain patient flow, along with any additional tasks as assigned

Required Skills and Abilities:

• Strong interpersonal and communication skills, with a professional, warm, and approachable demeanor.
• Excellent organizational skills with strong attention to detail.
• Proficiency in computer systems, including electronic medical records (EMR) and scheduling software.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proven ability to work effectively in a team-oriented, fast-paced, and high-pressure environment.
• Commitment to ongoing training, continuing education, and adherence to company policies and safety guidelines.

Physical Requirements:

• Ability to sit, squat, bend, and twist frequently.

Education and Experience:

• High school diploma or equivalent required; associate degree or higher preferred.

• Prior experience in healthcare or patient relations strongly preferred.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Flexible Benefits Plan (FSA, HSA)
• Tuition Assistance
• Continuing Education
• Annual Scrub Allowance
• Paid Time Off (Vacation & 6 Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Bereavement Leave
• Training & Development
• Free Food & Snacks
• Wellness Resources