Patient Relations Rep - Entry Level (Evenings)

Memorial Hermann Health System; United States; On-site; USD 22,000 - 30,000; Full time

Job summary

Memorial Hermann is seeking a dedicated patient liaison to connect patients and families with hospital staff, guiding them through policies and procedures while actively resolving concerns. The role emphasizes safety, compassionate service, and adherence to hospital standards.

Average shift is Monday–Friday, 1:30pm–9:30pm, focusing on high-contact customer service in a healthcare setting and opportunities to mentor others within the department.

Qualifications

• High School Diploma or GED required.
• Two years healthcare experience with problem solving and high customer contact.
• Licenses/Certifications: None specified.

Responsibilities

• Serve as a designated liaison between patients, families, hospital staff, and physicians in resolving patient concerns.
• Interpret and explain hospital policies and procedures to patients and families.
• Investigate and actively seek resolution to problems and concerns identified by patients/families.
• Ensure safe care to patients, staff and visitors; adhere to Memorial Hermann policies and standards within budget, time, supplies, productivity and quality of service.
• Promote professional growth by meeting mandatory/continuing education requirements, supporting department goals, and mentoring less experienced staff.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Problem solving

Education

High School Diploma or GED

Job description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary Position

Position responsible for acting as a liaison between patients/families and the hospital, through management/administrative staff, thus providing a specific channel through which patients can seek solutions to concerns, issues and unmet customer expectations. Assists patients in interpreting hospital policies and procedures and actively seeks resolution to identified problems and concerns of the patients/families.

Job Description

Shift Hours: Monday - Friday 1:30pm - 9:30pm

Minimum Qualifications Education: High School Diploma or GED; preferred Licenses/Certifications: (None) Experience / Knowledge / Skills: Two (2) years health care experience involving problem solving and high customer contact

Principal Accountabilities

• Serves as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
• Interprets and explains to patients and families, policies and procedures that affect his/her care and treatment.
• Investigates and actively seeks resolution to problems and concerns identified by patients/families.
• Ensures safe care to patients, staffs and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Other duties as assigned.

Together, we’re creating an environment where exceptional care can flourish. It starts with you.