Physician Practice Patient Access Representative

Memorial Hermann; United States; Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Memorial Hermann Medical Group in the United States seeks a patient access clerk to perform routine but varied clerical duties in a physician practice. You will gather patient demographics, insurance information, and payment details to support efficient care delivery.

The role involves explaining forms, obtaining signatures, verifying eligibility, posting payments, and communicating professionally with patients, insurers, and care teams.

Formación

• High School diploma or GED is required or preferred.
• Experience in a business office or customer service setting is preferred.
• Strong communication and data entry skills are essential.

Responsabilidades

• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system accurately.
• Explains required forms to patient or guarantor and obtains signatures.
• Ensures medical necessity compliance by obtaining necessary data and signatures.
• Protects financial integrity by collecting patient liability and discussing payment options.
• Verifies insurance eligibility and benefits and manages notifications and authorizations.

Conocimientos

Customer service

Data entry

Communication

Educación

High school diploma or GED

Descripción del empleo

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for performing routine but somewhat varied clerical duties for a Memorial Hermann Medical Group physician practice.

Minimum Qualifications

• Education: High School diploma or GED preferred
• Licenses/Certifications: (None)
• Experience / Knowledge / Skills: Prior experience in a business office or customer service setting

Principal Accountabilities

• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system in an accurate manner.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Communicates in an effective and professional manner with Physicians, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers).
• Completes thorough and accurate documentation.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

Other duties as assigned. Together, we’re creating an environment where exceptional care can flourish. It starts with you.