Patient Referral Scheduler (Coordinating Mgr L-B), Correctional Health Services

NYC Health + Hospitals; New York (NY); On-site; USD 66,000 - 77,000; Full time

Job summary

NYC Health + Hospitals is seeking a Patient Referral Scheduler to manage scheduling and coordination of specialty care appointments in correctional health services. The role requires strong communication skills, attention to detail, and relevant educational background. Join a leading public health care system dedicated to providing essential services to New Yorkers.

Benefits

Comprehensive Health Benefits for employees hired to work 20+ hrs. per week

Retirement Savings and Pension Plans

Loan Forgiveness Programs for eligible employees

Paid Holidays and Vacation

College tuition discounts and professional development opportunities

Multiple employee discounts programs

Qualifications

• Master's degree or Bachelor's degree with relevant experience required.
• Experience in medically-oriented health care and medical support systems environment.
• Ability to work under pressure with minimal supervision.

Responsibilities

• Schedule and reconcile patients’ specialty clinic appointments.
• Process referrals for specialty care and manage appointment changes.
• Assist in developing workflows to improve scheduling procedures.

Skills

Detail-oriented

Strong written and verbal communication skills

Ability to generate data reports

Professionalism

Ability to adapt

Education

Master’s degree in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling

Bachelor’s degree in relevant disciplines

Tools

EMR Systems

Microsoft Office Suite (Excel, PowerPoint)

Job description

Patient Referral Scheduler (Coordinating Mgr L-B), Correctional Health Services

Join to apply for the Patient Referral Scheduler (Coordinating Mgr L-B), Correctional Health Services role at NYC Health + Hospitals

Patient Referral Scheduler (Coordinating Mgr L-B), Correctional Health Services

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Join to apply for the Patient Referral Scheduler (Coordinating Mgr L-B), Correctional Health Services role at NYC Health + Hospitals

NYC Health + Hospitals provided pay range

This range is provided by NYC Health + Hospitals. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$66,097.00/yr - $76,011.00/yr

Marketing Statement

NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, post-acute care centers, and correctional health services. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc.

NYC Health + Hospitals/Correctional Health Services is one of the nation’s leading correctional health care systems in quality of and innovations to care, and access from pre-arraignment through compassionate release. In-jail services include medical, nursing, mental health, substance use treatment, social work, dental and vision care, discharge planning, and reentry support. In addition to providing direct patient care in the jails, CHS leverages the resources of the nation’s largest municipal health care system to help discharged patients successfully return to their communities. CHS is also a pivotal partner in New York City’s criminal justice reform efforts.

Job Description

Position Description

Under the general supervision of the Assistant Director, the Clinical Coordinator/Scheduler is responsible for scheduling, reconciling, and following up on patients’ specialty clinic appointment outcomes on Rikers Island and Borough-based jails. In addition, the Clinical Coordinator/Scheduler liaises between CHS Clinic Staff, Clinical Leadership, and the NYC Department of Correction to facilitate patient access to specialty healthcare.

Detailed Tasks

• Processes referrals for specialty care and scheduling of in-person or telehealth appointments as recommended by the medical service
• Administrative review of specialty care referrals:
• Includes confirmation of clinical prerequisites, patient’s availability before appointment, rescheduling, reconciliation and notification to the clinical staff of appointment changes
• Provides relevant information to assist with inquiries related to patient access to specialty care upon request
• Assists in planning and development of new workflows to improve and streamline current scheduling procedures as needed
• Presents progress reports related to the respective task assigned upon request
• Ability to provide data reports for assigned specialty clinics upon request
• Ability to handle a high call volume, receive and disseminate critical information related to medical services
• Other duties as deemed necessary
  
  

Preferred Skills

• Knowledge of EMR Systems and Advance Microsoft Office Suite proficiency, including Excel and PowerPoint
• Detail-oriented and strong written and verbal communication skills
• Ability to generate data reports from single and multiple systems
• A high level of professionalism, courtesy, a strong work ethic, integrity, regard for confidentiality, and the ability to work with discretion on sensitive matters
• Ability to adapt to new situations, collaborate with team members, and work under pressure with minimal supervision, when necessary
  
  

Minimum Qualifications

• Master’s degree from an accredited college or university in Public Health, Public Administration, Business Administration, Social Work, Psychology or Rehabilitation Counseling; and one (1) year of full-time experience in medically-oriented health care and medical support systems environment; or
• Bachelor’s degree from an accredited college or university in disciplines listed in “1” above; and two(2)years of full-time experience in medically-oriented health care and medical support systems environment; or
• A satisfactory equivalent combination of education, training and/or experience, in which each year of relevant training and/or experience can be substituted for 30 semester credits from an accredited college or university. However, all applicants must at least have a Bachelor’s degree or its educational equivalent.
  
  

Department Preferences

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button or mail your resume, noting the above Job ID #, to:

NYC Health + Hospitals / Correctional Health Services

Talent Acquisition

Human Resources Department

55 Water Street, 18th Floor

New York, NY 10041

Attn: Talent Acquisition

If applying online, please include your cover letter in the same file attachment with your uploaded resume.

NYC Health and Hospitals offers a competitive benefits package that includes:

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Loan Forgiveness Programs for eligible employees
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• College tuition discounts and professional development opportunities
• Multiple employee discounts programs

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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