Patient Relations Advocate

Moffitt Cancer Center; Tampa (FL); On-site; USD 27,000 - 41,000; Full time

Job summary

Moffitt Cancer Center is seeking a Patient Relations Advocate to guide patients, families and staff toward a high-quality experience. This role interprets and educates patients on rights and responsibilities and responds to complaints in line with center policy and CMS/Joint Commission guidelines.

Ideal candidates have excellent customer service, are fluent with Microsoft Word, Excel and Outlook, and have experience with medical scheduling software.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• Experience in conflict resolution, mediation or crisis communication is valued.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Communicate clearly and openly.
• Resolve complaints, grievances and other official requests and correspondence.
• Responds to requests by patients, faculty, staff and support personnel.

Skills

Customer service

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Word

Excel

Outlook

Job description

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.SummaryThe Patient Relations Advocate serves the patients, families and staff of the cancer center by providing guidance and support with the goal of building and maintaining a high-quality patient experience. This position is the cancer center resource for patients, families, guests and staff for interpretation and education of patient rights and responsibilities. This position functions in compliance with cancer center policy and CMS and Joint Commission guidelines as they pertain to the receipt, documentation and response to patient complaints and grievances.The Ideal Candidate:Has excellent customer service skills.Is Fluent in the use of Microsoft Word, Excel and Outlook.Has experience with medical scheduling softwarePossess excellent soft skills and interpersonal skills.Responsibilities:Communicate clearly and openly.Resolve complaints, grievances and other official requests and correspondence.Responds to requests by patients, faculty, staff and support personnel.Credentials and Qualifications:High school Diploma or Equivalent required; bachelor’s degree preferred.Minimum of three (3) years of demonstrated professional success in conflict resolution, mediation and/or crisis communication and resolutionNotary Public Certification Preferred but not required.Salary Range$19.65 - $29.94Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.Moffitt Career SiteIf you have the vision, passion, and dedication to contribute to our mission,then we have a place for you!1. Equal Employment OpportunityMoffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.2. Reasonable AccommodationFederal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Moffitt endeavors to make moffitt.org/careers accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact one of the Human Resources receptionists by phone at 813-745-7899 or by email at [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.Read more information about your EEO rights under the law.Transparency in Coverage Rule