Patient Registration Specialist (Swing Shift)

Inomedic Health Applications, Inc.; Richland (WA); On-site; USD 28,000 - 39,000; Full time

Job summary

Inomedic Health Applications, Inc. is seeking a Patient Registration Specialist to provide friendly, confidential check-in/out support at the Hanford site in Richland, Washington.

This full-time, swing-shift role requires excellent telephone service and careful handling of medical information. Responsibilities include verifying appointment details, guiding patients through intake forms, safeguarding records, coordinating with clinics, and assisting with daily front desk operations while

Qualifications

• Six months of related experience preferred.
• Ability to travel to multisite locations.
• Ability to cover after-hours shifts if needed.
• Proficient with Microsoft Office, EMR systems and email.
• Typing 45 wpm or higher preferred.
• Excellent telephone customer service and communication skills.
• Attention to detail and strong organizational skills.
• Able to work in a healthcare environment and stand/sit for extended periods.

Responsibilities

• Review charts for upcoming appointments and confirm information accuracy.
• Instruct patients on intake forms, case histories and other documentation.
• Secure all medical records and confidential information per procedures.
• Direct patients to appropriate services to maintain clinic flow.
• Perform quality audits on documents for accuracy and completion.
• Complete close-out paperwork upon check-out.
• Ensure patient confidentiality and HIPAA compliance.
• Audit end of day Visit Data daily.
• Support case management and provider staff with special requests.
• Maintain front desk organization and supply inventory.
• Answer multi-line phone calls and route inquiries as needed.
• Coordinate with medical schedules for follow-ups and conflicts.
• Close daily front desk operations securely.
• Demonstrate responsible behavior and effective communication.
• Show competency and problem solving related to duties.

Skills

Customer service

Interpersonal communication

Problem solving

Organizational skills

Typing 45 wpm

Attention to detail

Healthcare environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records

Email/comms tools

Job description

Job Type

Full-time

Description

The Patient Registration Specialist is responsible for offering friendly, courteous, and confidential assistance to every patient to check-in, and check-out in support of Occupational Medical Services at the Hanford site in Richland, Washington. This is a union position. This position is a swing shift position.

Requirements

POSITION RESPONSIBILITIES

• Review charts for upcoming appointments and confirm information accuracy.
• Instruct patients on the completion of intake forms, case histories and other documentation and ensure completion.
• Properly secure all medical records and confidential information in accordance with established procedures.
• Direct patients through appropriate services to maintain clinic flow.
• Perform quality assurance audits on all documents for accuracy and completion after services.
• Complete close-out paperwork upon check-out
• Ensure patient confidentiality in compliance with IHA Privacy Practices and HIPAA regulations.
• Audit end of day Record of Visit data daily.
• Support all case management and provider staff coordinating special requests.
• Maintain front desk organization and supply inventory for both facilities.
• Answer multi-line telephone calls and respond to routine inquiries or route as necessary.
• Serve as liaison with medical schedules in assisting patients for follow-up appointment and resolving appointment conflicts.
• Perform daily close of business procedures for the front desk, which includes the securing of all confidential information and the closing of the facility.
• Display responsible behaviors and communicate effectively to others.
• Demonstrate competency and problem solving in skills related to job duties.

ESSENTIAL SKILLS & EXPERIENCE

• The Patient Registration Specialist shall have 6 months of experience in a related field.
• Ability to travel to multisite locations.
• Ability to cover after-hour shifts if needed.
• Ability to use Microsoft products, electronic medical records, and email.
• Typing skills of 45 wpm or higher preferred.
• Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills.
• Attention to detail and strong organizational skills.
• Ability to work effectively in a healthcare environment.
• Ability to stand/sit for extended periods.

DESIRED SKILLS & EXPERIENCE

• Preferred 6 months of experience in related field.

Work Locations Requirements

1979 Snyder Street, Richland, WA Clinic & 200W Clinic on Hanford Site

Working Conditions

This job operates in a clinical environment that may involve bending, stooping, stretching, kneeling, standing and lifting occasionally. The duties described in this position description in no way state or imply that these are the only duties performed. The candidate may be required to perform other duties as assigned by management.

Important to Note

Drug-Free Workplace: IHA maintains a drug-free environment. Employment is contingent upon a successful background check and potential drug screening.

IHA is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, sex, religion, national origin, disability status, protected veteran status.

Salary Description

$23.75/hr