Patient Registration Specialist – Part-Time with Benefits

Hopedale Medical Complex; Hopedale (LA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

HMC Wellness Center membership

401(k) plan with employer match

Supportive, team-oriented work culture

Opportunities for professional growth

Job summary

Hopedale Medical Complex seeks an Admitting/Registration Clerk for a part-time position in the hospital registration area. You will greet patients, verify demographics and insurance, collect payments, and answer questions about billing and hospital services.

This role requires accurate data entry, outstanding customer service, and strict confidentiality. Shifts vary (early morning and afternoon) with rotating weekends.

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Previous medical office, hospital registration, admitting, or healthcare reception experience required.
• Knowledge of medical terminology required.
• Knowledge of patient registration and documentation procedures required.
• Knowledge of basic insurance procedures and third-party medical insurance requirements required.
• Strong computer skills and proficiency with Microsoft Office and other computer-based systems required.
• Ability to type approximately 35-45 words per minute preferred.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Ability to accurately collect, enter, review, and maintain confidential patient information.
• Strong problem-solving and analytical skills.
• Ability to remain professional and courteous in stressful situations.
• Ability to work independently with general supervision.

Responsibilities

• Greet patients, visitors, and guests in a professional and courteous manner.
• Answer and screen incoming telephone calls, determining nature and urgency of inquiries and directing calls accordingly.
• Register patients and enter demographic, insurance, and billing information into the CPSI system.
• Research missing or incomplete information and obtain required signatures and documentation.
• Verify and update patient information as necessary.
• Explain hospital registration, billing, and financial procedures to patients and their representatives.
• Provide patients and families with information regarding billing, patient rights, the complaint process, visiting hours, and other hospital policies.
• Distribute hospital-specific literature and educational materials as appropriate.
• Collect and accurately record patient payments and forward to Patient Accounts Department.
• Review and maintain orders received from referring physician offices.
• Prepare estimates of patient financial responsibility and communicate expected payment amounts to patients.
• Maintain knowledge of HMC payment policies, available payment options, and financial assistance programs.
• Assist patients and families with questions regarding insurance coverage, billing procedures, and financial responsibilities.
• Maintain confidentiality of all patient information and comply with HIPAA requirements.
• Keep the registration and waiting areas clean, organized, and welcoming.
• Order and maintain department supplies as needed.
• Demonstrate professionalism, compassion, and respect when interacting with patients, families, visitors, physicians, and coworkers.
• Maintain accurate and timely documentation in accordance with hospital policies and procedures.
• Perform other related duties as assigned.

Skills

Typing 35-45 wpm

Communication skills

Customer service

Attention to detail

HIPAA compliance

Education

High school diploma or equivalent

Some college coursework

Tools

MS Office

CPSI system

Job description

Hopedale Medical Complex seeks an Admitting/Registration Clerk for a part-time position in the hospital registration area. You will greet patients, verify demographics and insurance, collect payments, and answer questions about billing and hospital services.

This role requires accurate data entry, outstanding customer service, and strict confidentiality. Shifts vary (early morning and afternoon) with rotating weekends.