Patient Registration Specialist - On Site - Hayward

Option Care Home Health LLC; Hayward (CA); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Paid Time off

401K Retirement Savings Plan with 401k

HSA Company Match

Tuition Reimbursement

Mental Health Services

Job summary

Option Care Health in San Francisco is seeking a Specialist, Patient Registration to facilitate new patient onboarding and transition to home/AIS services. You will work with Sales to prepare referrals and coordinate discharge, ensuring a smooth onboarding experience.

This on-site role runs Mon-Fri, 9:00 a.m. to 5:30 p.m. PT. You will document referrals, assist with upfront payments, and support clean claims and denial management while collaborating with cross-functional teams.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of related experience.
• Ability to multi-task in a fast-paced environment.
• Excellent customer service and ability to troubleshoot.

Responsibilities

• Coordinate discharge with patient, referral source, sales, pharmacy, and nursing.
• Create, communicate and obtain all required documentation for new referrals.
• Assist patients with upfront payment options and connect them to financial assistance as needed.
• Support claims processing with follow-up on paperwork to ensure clean claims.
• Assist Registration Supervisor and Manager with special assignments as needed.

Skills

Multi-tasking

Detail-oriented

Customer service

Problem solving

Team collaboration

Education

High school diploma or equivalent

Job description

A Day in the Life at Option Care Health

Extraordinary Careers. Endless Possibilities.

With the nation's largest home infusion provider, there is no limit to the growth of your career.

Option Care Health, Inc. is the largest independent home and alternate site infusion services provider in the United States. With over 8,000 team members including 5,000 clinicians, we work compassionately to elevate standards of care for patients with acute and chronic conditions in all 50 states. Through our clinical leadership, expertise and national scale, Option Care Health is re-imagining the infusion care experience for patients, customers and team members.

Join a company that is taking action to develop an inclusive, respectful, engaging and rewarding culture for all team members. At Option Care Health your voice is heard, your work is valued, and you're empowered to grow. Cultivating a team with a variety of talents, backgrounds and perspectives makes us stronger, innovative, and more impactful. Our organization requires extraordinary people to provide extraordinary care, so we are investing in a culture that attracts, hires and retains the best and brightest talent in healthcare.

Job Description Summary

The Specialist, Patient Registration is responsible for facilitating new patient's transition to Option Care Health services with the goal of delivering a consistent onboarding experience where patients and referral partners feel Option Care Health makes it easy to transition care. The Specialist, Patient Registration works in conjunction with Sales to prepare patients for OCH services and facilitates all aspects of the patient’s transition to home/AIS. This is an on-site position in our San Francisco location; Mon-Fri 9a-5:30p PT

Job Description

Job Responsibilities

• Engages with patient, referral source, sales, pharmacy, and nursing to coordinate discharge and secure nursing and delivery.
• Creates, communicates and obtains all required documentation for new referrals.
• Secures patient's upfront payment including assisting patients to find avenues for payment where needed (identifies opportunities and directs patient to financial assistance program).
• Supports the ongoing activities needed to ensure clean claims on hold and denial management (follow-up on paperwork where missing).
• Assist Patient Registration Supervisor and Manager with special assignments as needed.

Supervisory Responsibilities

Does this position have supervisory responsibilities? NO

(i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.)

Basic Education And/or Experience Requirements

High school diploma or equivalent is required.

Minimum of two years of experience in related experience required.

Basic Qualifications

Ability to multi-task and support numerous referrals/priorities at one time.

Ability to work in a fast past environment.

Must be detail-oriented and have a high degree of quality focus.

High Degree Of Customer Service Skills Required.

Ability to trouble shoot, problem solves and collaborate with cross-functional team members across sales and operation functions.

Travel Requirements

N/A

Preferred Qualification & Interests

Previous healthcare/medical billing experience preferred.

May perform other duties as assigned

Due to state pay transparency laws, the full range for the position is below:

Salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Pay Range is $26.04-$36.88

Benefits

• Medical, Dental, & Vision Insurance
• Paid Time off
• Bonding Time Off
• 401K Retirement Savings Plan with Company Match
• HSA Company Match
• Flexible Spending Accounts
• Tuition Reimbursement
• myFlexPay
• Family Support
• Mental Health Services
• Company Paid Life Insurance
• Award/Recognition Programs

Option Care Health subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

Option Care subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.

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