Patient Registration Specialist - Intermittent

Holland America-Princess (Holland America Dawson City Inn); Haines (AK); On-site; USD 34,440 - 43,917; Full time

Benefits offered by this job

Health insurance

Dental and Vision benefits

Retirement plan

Paid time off

Parental leave

Life insurance

Long-term disability

Short-term disability

Job summary

SEARHC in Southeast Alaska is seeking a Patient Registration Specialist to verify patient information, schedule appointments, and assist with insurance verification and upfront payments. This role emphasizes strong customer service, data accuracy, and effective communication with care teams.

The position requires familiarity with electronic health records and a commitment to quality data input, patient privacy, and timely coordination of services.

Qualifications

• High School Diploma preferred.

Responsibilities

• Manages scheduling resources for patient appointments.
• Manages communication tools for patient scheduling requests by patients and care teams.
• Manages the pre-registration review process for insurance verification for upcoming appointments.
• Manages follow-up appointment requests.
• Retrieves payment for services (flat rate services, co-pays or upfront collections).
• Creates new patient profiles in the electronic health record with demographic data.

Skills

Customer service

Attention to detail

Data entry

Interpersonal communication

Time management

De-escalation

Education

High School Diploma

Job description

Pay Range:$25.00 - $31.88The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process as well as other duties to prepare the patient for service delivery.

SEARHC

is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it's a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Manages scheduling resources for patient appointments

Manages communication tools for patient scheduling requests by patients and care teams

Manages the pre-registration review process for insurance verification for upcoming appointments

Manages follow-up appointment request

Retrieves payment collection for services, flat rate services,

co-pay

or up-front collections

Co

llects

documentation

by the

requirements and timeliness for registration compliance

S

can registration documents into the electronic health record

Reviews

and assigns

insurance tiering for proper payor assignment

.

Validates insurance eligibility and

pre-authorization

requirements

Communicates with peers,

patients

and care teams through multiple communication channels

for appointment requests

and

patient-initiated

outreach

C

reate new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection

M

anages multiple worklists assigned: New Patient Registration Worklist

Sc

hedule

s

and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology,

Laboratory,

and others.

Cross training for assigned coverage as a PRS.

Coordinates

sign

up patients in the

MySEARHC

patient portal

Enacts SEARHC's 7 Standard of Service Excellence and

p

rovides exceptional customer service delivery

Works well with peers,

patients

,

and leadership

Participates in departmental improvement efforts,

maintains

a clean and safe working environment for self, staff, and patients, and

maintains

compliance with annual competencies.

Identifies

community resources, fosters partnerships, and

utilizes

resources effectively.

Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.

Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources

80

% of the

job

will require

registration

and

i

nsurance

verification

work

, 2

0

%

patient and

care team

scheduling

request

communication.

Other duties as assigned.

Additional Details:

Key Essential Functions and Accountabilities of the Job

High School Diploma preferred

Preference given to applicants with advanced degree

.

Basic Life Support preferred

.

Experience Required

1

year of healthcare

,

behavioral health

, dental,

customer service

,

relevant administrative

or office setting

experience

required

.

Internal candidates with at least 1 year of experience as a Patient

Registration Specialist Trainee

or similar role at SEARHC will be considered qualified for this role.

Knowledge of

Available services at SEARHC, other tribal health organizations in Alaska, and community.

Customer service principles.

General knowledge of

front-end

revenue cycle requirements

Skills i

n

Skilled at

attention to detail and quality data input

.

The use of equipment such as computers

.

Oral and written

,

and interpersonal

communications.

De-escalation

and critical thinking

skills

Ability to

Prioritize work and multi-task in a fast-paced office setting with many interruptions

Self-start and willingness to learn

Read and

comprehend

simple instructions, short correspondence, and memos

Demonstrate time-management, organizational, and customer service skills

Work flexible hours with limited unplanned absence

and ability to work independently

Other Qualifications

Strong organizational & time management abilities

Teamwork

Proficient in EHR systems

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!