Patient Registration Specialist - Intermittent

Holland America-Princess (Holland America Dawson City Inn); Klawock (AK); On-site; USD 34,440 - 43,917; Full time

Benefits offered by this job

Retirement plan

Paid time off

Paid parental leave

Health insurance

Dental

Vision

Life insurance

Short-term disability

Long-term disability

Job summary

SEARHC is a non‑profit health consortium serving Southeast Alaska residents. The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process and to prepare patients for service delivery.

SEARHC emphasizes scheduling coordination, insurance verification, and high-quality customer service, with data entry accuracy and cross-team communication as core requirements.

Qualifications

• Strong oral, written, and interpersonal communication skills.
• Knowledge of customer service principles.
• Time-management, organizational, and multi-tasking abilities.
• Proficiency in EHR systems.

Responsibilities

• Manages scheduling resources for patient appointments.
• Manages communication tools for patient scheduling requests by patients and care teams.
• Manages the pre-registration review process for insurance verification for upcoming appointments.
• Manages follow-up appointment requests.
• Retrieves payment collection for services, co-pays or up-front collections.
• Collects documentation requirements and timeliness for registration compliance.
• Reviews and assigns insurance tiering for proper payor assignment.
• Validates insurance eligibility and pre-authorization requirements.
• Communicates with peers, patients, and care teams through multiple channels for appointment requests.
• Creates new patient profiles in the EHR with quality data input of demographic information and proper identification collection.
• Manages multiple worklists assigned: New Patient Registration Worklist.
• Schedules and registers for various disciplines; cross-training for assigned coverage as a PRS.
• Coordinates signing up patients in the MySEARHC patient portal.
• Enacts SEARHC's 7 Standards of Service Excellence and provides exceptional customer service.
• Works well with peers, patients, and leadership.
• Participates in departmental improvement efforts, maintains a clean and safe working environment, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• Refers all patients without insurance coverage or questions to a Financial Counselor.
• Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources.
• 80% of the job involves registration and insurance verification work; 20% involves patient and care team scheduling request communication.
• Other duties as assigned.

Skills

Communication skills

Customer service principles

De-escalation and critical thinking

Time management

Organizational skills

Self-starting and willingness to learn

Attention to detail

Education

High School Diploma preferred; advanced degree preferred

Tools

EHR systems

Job description

Pay Range: $25.00 - $31.88

Position Overview: The Patient Registration Specialist works directly with patients to obtain and verify information during the registration process and performs other duties to prepare patients for service delivery.

SEARHC is a non‑profit health consortium serving Southeast Alaska residents. We prioritize employees' development and growth.

We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision, life insurance, short‑ and long‑term disability, and more.

Key Responsibilities

• Manages scheduling resources for patient appointments.
• Manages communication tools for patient scheduling requests by patients and care teams.
• Manages the pre‑registration review process for insurance verification for upcoming appointments.
• Manages follow‑up appointment requests.
• Retrieves payment collection for services, flat‑rate services, co‑pay or up‑front collections.
• Collects documentation requirements and timeliness for registration compliance.
• Reviews and assigns insurance tiering for proper payor assignment.
• Validates insurance eligibility and pre‑authorization requirements.
• Communicates with peers, patients and care teams through multiple communication channels for appointment requests and patient‑initiated outreach.
• Creates new patient profiles in the electronic health record with quality data input of demographic information and proper identification collection.
• Manages multiple worklists assigned: New Patient Registration Worklist.
• Schedules and registers for various disciplines (Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others). Cross‑training for assigned coverage as a PRS.
• Coordinates signing up patients in the MySEARHC patient portal.
• Enacts SEARHC's 7 Standards of Service Excellence and provides exceptional customer service delivery.
• Works well with peers, patients, and leadership.
• Participates in departmental improvement efforts, maintains a clean and safe working environment, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• Refers all patients without insurance coverage or questions to a Financial Counselor.
• Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resources.
• 80% of the job involves registration and insurance verification work; 20% involves patient and care team scheduling request communication.
• Other duties as assigned.

Qualifications

• High School Diploma preferred; advanced degree preferred.
• Basic Life Support preferred.
• 1 year of healthcare, behavioral health, dental, customer service, or relevant administrative/office experience required.
• Internal candidates with at least 1 year of experience as a Patient Registration Specialist Trainee or similar role at SEARHC considered qualified.
• Knowledge of available services at SEARHC, other tribal health organizations in Alaska, and community.
• Knowledge of customer service principles.
• General knowledge of front‑end revenue cycle requirements.
• Attentive to detail and quality data input.
• Proficient in use of computers and related equipment.
• Strong oral, written, and interpersonal communication skills.
• De‑escalation and critical thinking skills.
• Ability to prioritize work and multi‑task in a fast‑paced office setting with many interruptions.
• Self‑start and willingness to learn.
• Read and comprehend simple instructions, short correspondence, and memos.
• Demonstrate time‑management, organizational, and customer service skills.
• Work flexible hours with limited unplanned absence and ability to work independently.
• Strong organizational and time‑management abilities.
• Teamwork.
• Proficiency in EHR systems.

Position Information

• Work Shift: OT 8/40.