Patient Registration Specialist (Evenings & Weekend Shifts)

Woodland Heights Medical Center; Lufkin (TX); On-site; USD 33,000 - 46,000; Full time

Job summary

Woodland Heights Medical Center is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information during in-person or phone interactions, ensuring a smooth registration process.

Responsibilities include scheduling procedures, obtaining authorizations, and maintaining complete patient records while delivering exceptional customer service in a fast-paced healthcare setting.

Qualifications

• Post-secondary education in medical office administration or healthcare administration preferred.
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions preferred.
• 0-2 years of experience in a customer service role preferred.

Responsibilities

• Interacts with patients and families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications and secures necessary authorizations.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.

Skills

Customer service

Attention to detail

Insurance verification

Medical terminology

Education

Post secondary education in medical office administration

Job description

Woodland Heights Medical Center is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information during in-person or phone interactions, ensuring a smooth registration process.

Responsibilities include scheduling procedures, obtaining authorizations, and maintaining complete patient records while delivering exceptional customer service in a fast-paced healthcare setting.