Patient Registration Representative II

Endeavor-Health; Highland Park (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Premium pay

Career growth

Tuition reimbursement

Free parking

Wellness program

HSA options

Retirement match

PTO & holidays

Community involvement

Job summary

Endeavor Health is seeking a Patient Access Representative II in Highland Park to efficiently register patients, schedule appointments, and verify insurance coverage. The role supports the hospital’s commitment to high-quality care and focuses on accurate data, smooth access to services, and financial counseling when needed.

Responsibilities include identifying payment sources, collecting payments, and maintaining compliant electronic medical records.

Qualifications

• One-year customer service experience in a healthcare or health insurance related field required.
• Basic knowledge of medical terminology and insurance terminology preferred.

Responsibilities

• Process patient registrations and scheduling.
• Verify insurance coverage and eligibility.
• Identify payment sources and assist in collecting payments.
• Triage patients for financial counseling.
• Maintain accurate electronic medical records and ensure compliance with policies and regulations.

Skills

Customer service

Healthcare terminology

Education

High school diploma or equivalent

Job description

Hourly Pay Range:$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.Patient Access Representative IIPosition Highlights:Position: Patient Access Representative IILocation: Highland ParkPer DiemHours: Monday – Friday 830am – 5:00pmRequired Travel: noJob Summary:The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.What you will do:Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policiesIdentify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counselingMaintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectationsWhat you will need:Education: Education: High school diploma or equivalent required; college degree preferredCertification: N/AExperience: Experience: One-year customer service experience in a healthcare or health insurance related field requiredUnique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferredBenefits (For full time or part time positions):Premium pay for eligible employeesCareer Pathways to Promote Professional Growth and DevelopmentVarious Medical, Dental, Pet and Vision optionsTuition ReimbursementFree ParkingWellness Program Savings PlanHealth Savings Account OptionsRetirement Options with Company MatchPaid Time Off and Holiday PayCommunity Involvement OpportunitiesEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its missioan to “help everyone in our communities be their best”.Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.