Patient Registration Representative I (Bilingual in Spanish)

PIH Health Hospital; South Gate (CA); On-site; Full time

Job summary

A leading healthcare facility in South Gate is seeking a dedicated registration specialist to facilitate patient access to care. The ideal candidate will have strong communication skills, attention to detail, and experience in a medical office setting. Responsibilities include managing patient registrations and ensuring accurate billing processes. Candidates should be bilingual in Spanish and possess excellent customer service abilities.

Qualifications

• 1+ year of medical office/hospital/medical billing work experience preferred.
• Medical terminology knowledge strongly preferred.
• Insurance knowledge required.

Responsibilities

• Perform registration and pre-registration of outpatient and inpatient accounts.
• Calculate and secure patient liability, including copayments and deductibles.
• Ensure effective communication with staff, patients, and insurance companies.

Skills

Communication

Attention to Detail

Computer Skills

Analytical Skills

Customer Service

Bilingual Spanish

Education

High School Graduate

Tools

Word

Excel

Job description

Enables patients to secure access to care at PIH Health facilities by performing all tasks related to registration and pre-registration of outpatient and inpatient accounts. Calculates and secures patient liability, including copayments, coinsurance and deductibles in an efficient, accurate and hospitable manner to ensure that the patient, physician and hospital’s needs are met.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required.
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor.
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuver through multiple screens in a timely manner.
• 1+ year of medical office /hospital/medical billing work experience preferred.
• Medical terminology knowledge strongly preferred.
• Insurance knowledge required.
• Ability to multitask in a fast and high-pressure environment
• Stringent adherence to all HIPAA laws
• Strong typing skills, 45 and up wpm, are required.
• Strong analytical skills and problem-solving. The ability to act and decide accordingly.
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)
• Fluent in Spanish
  

Required Experience

• One year experience in a high-volume healthcare facility or medical office setting with strong computer and customer service experience required.
• A high school graduate is required or equivalent; evidence of continuing education is preferred.
• Medical terminology is strongly preferred.
• Insurance and billing experience strongly required.
• Driver's License: ability to travel to off-site locations (Outpatient only)
• Bilingual Spanish required
  

Address
4476 Tweedy Blvd.

Salary
21.00-30.64

Shift
Days

FLSA Status
Non-Exempt

Zip Code
90280