Patient Registration Representative

CommonSpirit Health; Los Angeles (CA); On-site; Full time

Job summary

A leading healthcare provider in Los Angeles is seeking a Patient Registration Representative to ensure a positive patient experience during the registration process. The role involves collecting patient data, verifying insurance, and assisting with financial responsibilities. Ideal candidates will have strong customer service skills and knowledge of insurance policies.

Qualifications

• 1 year of experience in Patient Registration or related roles.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.

Responsibilities

• Collecting accurate patient demographic data.
• Obtaining insurance information and verifying eligibility.
• Determining and collecting patient financial liability.

Skills

Customer Service

Basic Mathematics

Computer Skills

Education

Applicable education and/or training

Job description

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Skills

Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered primary duties include:

• Collecting accurate and thorough patient demographic data
• Obtaining insurance information and verifying eligibility and benefits
• Determining and collecting patient financial liability
• Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
  
  

*Responsibilities*

Skills

Employing excellent customer service skills the Patient Registration Representative is responsible for ensuring a positive patient experience throughout the registration process. In order to ensure appropriate reimbursement for services rendered primary duties include:

• Appropriate patient identification
• Collecting accurate and thorough patient demographic data
• Obtaining insurance information and verifying eligibility and benefits
• Determining and collecting patient financial liability
• Referring patients to the Patient Registration Specialist as needed for assistance with financial counseling and/or clearance.
  
  

The Patient Registration Representative adheres to the organization's policies and procedures for resolution of patient financial liability. Additionally the Patient Registration Representative is an information source for patients and families by explaining hospital policies patient financial responsibilities and Patient Rights and Responsibilities.

*Qualifications*

• 1 year of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle related roles.
• Applicable education and/or training can be used to balance a lack of experience.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Knowledge of charity care programs as well as the various government and non-government programs preferred.
  
  

This position is represented by SEIU.

*Overview*

Founded in 1887 Dignity Health - California Hospital Medical Center is a 392-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center the Los Angeles Center for Womens Health obstetrics and pediatric services and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health one of the nations five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/californiahospital for more information.

*Pay Range*

$24.09 - $30.26 /hour

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Health Care Provider

• Industries

  Wellness and Fitness Services, Hospitals and Health Care, and Medical Practices

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