PATIENT REGISTRATION REPRESENTATIVE

Blessing Health; Quincy (IL); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Retirement + matching

Up to 4 weeks paid time off

Onsite childcare - Quincy

24/7 Wellness Center access

Educational assistance opportunities

Job summary

Blessing Health is seeking a Patient Access Representative to collect demographics, financial information, verify insurance, and support billing processes across the hospital.

The role requires strong interpersonal skills, attention to detail, and the ability to multi-task in a fast-paced environment, ensuring compliant patient data handling and quality service.

Qualifications

• Must be a high school graduate or equivalent with GED.
• Positive interpersonal relationship skills required.
• Complete Medical Terminology Course within 6 months of hire.
• Computer literacy including Microsoft Word and Excel.
• Excellent written and verbal communication skills.
• Excellent customer services skills and ability to problem-solve.
• Ability to multi-task and work independently using critical thinking.

Responsibilities

• Conduct professional patient interviews to collect demographic, financial and biographical information.
• Obtain information to support accurate billing and verify insurance eligibility and benefits.
• Collect point of service payments and determine medical necessity.
• Perform registration duties across facility areas (e.g., Patient Access 11th, Emergency Department).
• Demonstrate a commitment to Blessing Hospital's mission and core values.

Skills

Interpersonal skills

Verbal communication

Written communication

Customer service

Multi-tasking

Education

GED or high school diploma

Some college preferred

Medical Terminology

Tools

Microsoft Word

Microsoft Excel

Job description

PAY RATE: $16.78 - $22.65

Competitive Benefits

BASED ON RELEVANT EXPERIENCE

• Retirement + matching
• Up to 4 weeks paid time off in first year
• Onsite childcare - Quincy
• 24/7 Wellness Center access
• Educational assistance opportunities

Job Summary

This position conducts professional patient interviews obtaining demographic, financial, and biographical information. The Patient Access Representative is responsible for obtaining information to appropriately bill payers, verify patient insurance eligibility, confirm benefits eligibility, collect point of service payments, determine medical necessity, and gather statistical information in compliance with federal and state regulations. This position performs registration duties throughout the facility; included but not limited to Patient Access 11th, Emergency Department, etc. The Patient Access Representative is responsible for the delivery of quality performance and service excellence.

This position requires full understanding and active participation in fulfilling the Mission of Blessing Hospital. It is expected that the employee demonstrate behavior consistent with the Core Values while supporting the strategic plan, goals and direction of the Performance Improvement Process (PIP) at Blessing Hospital.

Education/Training/Experience

JOB QUALIFICATIONS

Required

• Must be a high school graduate or equivalent with GED
• Positive interpersonal relationship skills required.
• Complete Medical Terminology Course within 6 months of hire.
• Computer literacy required, including the use of Microsoft Word, Microsoft Excel, and other office products
• Excellent written and verbal communication skills
• Excellent customer services skills, ability to independently problem-solve, and perform basic mathematical calculations
• Demonstrate ability to multi-task and work independently using critical thinking skills.

Preferred

• Some College preferred
• Medical Terminology preferred
• One year of clerical and customer service experience preferred

Pay Status

NON-EXEMPT HOURLY

EEO Statement: Blessing Health System provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Blessing Health System complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Blessing Health System expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Blessing Health System's employees to perform their job duties may result in discipline up to and including discharge.