Patient Registration Representative

CommonSpirit Health; Folsom (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Mercy Hospital of Folsom, part of Dignity Health, is seeking a Patient Registration Representative to ensure a positive patient experience during registration, insurance verification and financial clearance. You will identify patients, verify payer sources, collect demographic and insurance data, counsel on financial liability and assist with payment plans, while adhering to CMS and hospital policies.

Strong communication and attention to detail are essential for accurate reimbursement and

Qualifications

• High School GED required.
• Experience in hospital Patient Registration or related revenue cycle roles preferred.
• Ability to perform basic math for payment calculations.
• Strong understanding of insurance policies and payer sources.
• Proficient computer skills and data entry accuracy.

Responsibilities

• Register patients and verify insurance information.
• Counsel patients on financial liability and payment options.
• Ensure accurate demographic and insurance data entry in ADT system.
• Verify payer sources and assist with payment plans or charity programs.
• Meet CMS requirements and document completion for compliance.

Skills

Customer service

Communication skills

Attention to detail

Financial clearance

Education

High School GED

Tools

ADT system

Job description

Job Summary and Responsibilities

As our Patient Registration Representative, you will ensure a positive patient experience through excellent customer service during registration, insurance verification, benefit analysis, and financial clearance processes.

Every day, you will identify patients, financially clear them across pre-registration to discharge, and counsel them on financial liability. You will verify payer sources, refer to alternative payment assistance programs, and accurately capture all demographic and insurance information for appropriate reimbursement. You will also determine and collect patient financial liabilities or arrange payment plans, serving as a primary information source for patients and families on policies and rights.

To be successful in this role, you will possess exceptional customer service and communication skills, meticulous attention to detail in financial processes, and a strong understanding of insurance and payment assistance.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required

• High School GED General Studies.
• One (1) year of experience working in a hospital Patient Registration department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.
• Able to perform basic mathematics for payment calculation.
• Experience in requesting and processing financial payments.
• Intermediate to advanced computer skills.
• Thorough understanding of insurance policies and procedures, working knowledge of medical terminology.
• Knowledge of charity care programs as well as the various government and nongovernment programs.

Preferred

• Two (2) years experience.

Where You'll Work

Founded in 1989, Dignity Health - Mercy Hospital is a 106-bed, acute care, nonprofit hospital located in Folsom, California. Serving over 60,000 patients annually, the hospital offers a full complement of services including heart care, cancer care, women’s health, and neurology. Additionally, Mercy Hospital of Folsom has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has been awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care. It was recently named a Leapfrog 2025 Top General Hospital.

One Community. One Mission. One California