Patient Registration Rep

ohiohealth; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

OhioHealth seeks a patient access professional to perform accurate registration across phone, virtual, face-to-face, and bedside locations. You'll enter patient demographics, verify insurance, and explain billing procedures while upholding confidentiality and delivering outstanding service.

Responsibilities include scheduling, collecting out-of-pocket costs, and supporting the Main Registration department in daily tasks.

Qualifications

• Excellent communication, organization, and customer service skills.
• Basic computer skills.
• One to two years precious experience in a medical office setting.

Responsibilities

• Accurately identifies patient in EMR system.
• Obtains and enters accurate patient demographic and financial information through a standard work process to complete registration.
• Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
• Generates appropriate regulatory documents and obtains consent signatures.

Skills

Excellent communication

Organization

Customer service

Basic computer skills

Education

High School or GED

Job description

Job Description Summary:

8a-430p e/o weekend

Responsibilities And Duties:

• Accurately identifies patient in EMR system.
• Obtains and enters accurate patient demographic and financial information through a standard work process (via phone, virtual, face to face and/or bedside location) to complete registration all while maintaining patient confidentiality and providing exceptional customer service.
• Provides exceptional customer service during every encounter with patients, families, visitors, and OhioHealth physicians and associates.
• Performs registration functions in any of the Patient Access areas.
• Uses critical thinking skills to make decisions, resolve issues, and/or **escalate** concerns when they arise.
• Uses various computer programs to enter and retrieve information.
• Verifies insurance eligibility using online eligibility system, payer websites or by phone call.
• Secures and tracks insurance authorizations and processed BXC patients.
• Transcribes ancillary orders.
• Scheduled outpatients.
• Generates, prints and provides patient estimates utilizing price estimator products.
• Collects patient's Out of Pocket expenses and past balances to meet individual and departmental goals.
• Attempts to collect residual balances from previous visits.
• Answers questions or concerns regarding insurance residuals and self-pay accounts.
• Uses knowledges of CPT codes to accurately select codes from clinical descriptions.
• Generates appropriate regulatory documents and obtains consent signatures.
• Identifies and/or determines patient Out of Network acceptance into the organization.
• Reviews insurance information and speaks to patients regarding available financial aid.
• Explains billing procedures, hospital policies and provides appropriate literature and documentation.
• Scans required documents used for claim submission into patient's medical record.
• Escorts or transports patients in a safe and efficient manner to and from various destinations.
• Assists clinical staff in administrative duties as needed.
• Complies with policies and procedures that are unique to each access area.
• Assists with training new associates.
• Oversees functions of reception desks and lobbies including, but not limited to, cleanliness and order of lobbies and surrounding work areas.
• Goes to the Nursing Units to register or obtain consents.
• Uses multi-line phone system, transferring callers to appropriate patient rooms or other locations.
• Makes reminder phone calls to patient.
• Processes offsite registrations; processes offsite paper registrations; processes pre-registered paper accounts.
• Maintains patient logs for statistical purposes.
• Reviewed insurance information and determines need for referrals and/or financial counseling.
• Educations patients on MyChart, including its activation.
• Based on Care Site, may also have responsibility for Visitor Management which includes credentialing visitors and providing wayfinding assistance to their destination.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

SPECIALIZED KNOWLEDGE

• Excellent communication, organization, and customer service skills.
• Basic computer skills.
• One to two years precious experience in a medical office setting.

Work Shift:
Day

Scheduled Weekly Hours :
8

Department
Main Registration

Join us!

... if your passion is to work in a caring environment

... if you believe that learning is a life-long process

... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment