Patient Registration Lead

BBSS Beyond Blue; United States; On-site; USD 85,000 - 105,000; Full time

Job summary

Beyond Blue Corporation is seeking a Patient Registration Lead at St. Claire Regional Medical Center to oversee registration operations and ensure accuracy, compliance, and exceptional service.

You will monitor workflows, supervise staff assignments, and coordinate quality initiatives to improve patient experience and revenue integrity. The role requires a bachelor’s degree and 7+ years in patient access or healthcare customer service, preferably in high-volume settings.

Qualifications

• Bachelor’s degree required; equivalent combination of education and experience may be considered.
• Experience leading patient access, registration, or healthcare customer service teams.

Responsibilities

• Oversees registration workflows to ensure efficiency, accuracy, and compliance.
• Assigns, monitors, and reviews staff work to maintain service-level standards.
• Provides leadership, guidance, and performance feedback to registration staff.
• Drives quality assurance programs and prepares compliance reports.
• Collaborates with clinical and revenue cycle leaders to align processes with goals.
• Identifies improvement opportunities and implements best practices.
• Delivers training to ensure staff competency and consistency.

Skills

Leadership

Staff supervision

Quality improvement

Regulatory compliance

Revenue cycle

Training

Customer service

Education

Bachelor’s degree

Job description

Beyond Blue Job Posting Title: Patient Registration Lead Requisition Number: R-000005024 Department Name: Patient Registration Work Location: St. Claire Regional Med Center Grade Level: 4 Type of Position: Regular Position Time Status: Full time Equivalency Link https://hr.uky.edu/employment/working-uk/equivalencies Shift: Mid-Shift (United States of America)

Job Summary

Responsible for leading patient registration operations to ensure compliance, accuracy, and service excellence. Provides leadership in monitoring workflows, supervising staff assignments, and coordinating quality improvement initiatives. Ensures regulatory compliance, revenue integrity, and patient satisfaction through effective oversight of registration processes. Develops and implements staff training programs, performance monitoring, and process enhancements. Collaborates with departmental leadership, clinical staff, and revenue cycle management to achieve operational and financial goals.

Essential Functions

• Oversees registration workflows to ensure efficiency, accuracy, and compliance.
• Assigns, monitors, and reviews staff work to maintain service-level standards and patient satisfaction.
• Provides leadership, guidance, and performance feedback to registration representatives.
• Leads quality assurance programs and prepares compliance and performance reports.
• Collaborates with clinical and revenue cycle leaders to align registration processes with organizational objectives.
• Identifies opportunities for process improvement and implements best practices.
• Serves as an escalation point for staff, patients, and clinical partners in resolving complex issues.
• Develops and delivers training programs to ensure staff competency and consistency.
• Supports departmental budgeting, staffing, and scheduling needs.
• Performs other duties as assigned.

Education Requirement

Bachelor’s degree

Experience Requirement

7+ years of experience in patient access, registration, or healthcare customer service, preferably in an emergency department or high-volume setting An equivalent combination of education and experience may be considered. All experience must be paid and in the same related field. Part‑time and PRN experience will be prorated based on hours worked per week. Volunteer work and internships for academic credit are not counted.

Certifications & Licensures

N/A

Working Conditions

• A. Lifting, pushing, and/or pulling objects up to 50lbs: 1. Intermittent (10%-50%).
• B. Lifting, pushing, and/or pulling objects over 50lbs: 1. Never.
• C. Standing or walking with objects up to 10lbs: 3. Intermittent (10%–50%).
• D. Standing or walking with objects up to 25lbs: 1. Never to 2. Occasional (not a regular expectation).
• E. Sitting at computer workstation for extended periods: 4. Regular (> 50% of the time).
• F. Risk of back injury from moving, lifting, or positioning patients, equipment, or materials: 1. Never.
• G. Repetitive motion: 4. Regular (> 50% of the time) (typing, data entry, scanning).
• H. Working at heights above 4 feet: 1. Never.
• I. Working in confined spaces: 1. Never.
• J. Risk of injuries from use of equipment on the job: 1. Rare.
• K. Job-related travel: 1. Never to 2. Occasional.
• L. Loud noises: 2. Occasional (< 10% of the time).
• M. Temperature extremes: 1. Never.
• N. Hazardous chemicals and fumes including waste: 2. Occasional (< 10% of the time).
• O. Radiation: 2. Occasional (< 10% of the time).
• P. Burns: 1. Never.
• Q. Cuts/Punctures: 1. Never to 2. Occasional
• R. Bloodborne/airborne pathogens: 3. Intermittent (10%–50%).
• S. Recombinant DNA or viral vectors: 1. Never.
• T. Combative/violent people: 3. Intermittent (10%–50%).
• U. Animal handling (including carcasses): 1. Never.
• V. Please specify others: Exposure to communicable diseases. High-stress environment, frequent patient/family interactions, and potential exposure to traumatic situations.

Physical Demands

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds. The role also involves frequent standing while performing tasks and frequent walking throughout the work environment.

Our University Community

We value the well‑being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre‑employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. Purpose‑driven work is behind every aspect of our mission to advance Kentucky – from its economy to its health and from its culture to its levels of educational attainment. We're looking for talented, dedicated individuals to help us support this vital mission and make a difference in the lives of Kentuckians and beyond. Join us as we build a future grounded in service, collaboration and excellence, one where your talents help move our Commonwealth forward.

Beyond Blue Corporation

Beyond Blue Corporation, an affiliated entity of the University of Kentucky, is a strategic vehicle to support the university's growth. Beyond Blue is a nonprofit company that allows the university to abide by all public entity rules and laws while allowing leaders to have some separation and distinctiveness to focus on one core business. The UK Board of Trustees appoints the Beyond Blue Board of Directors and the directors of any of its subsidiary companies.