Patient Registration Float

Greater New Bedford Community Health Center, Inc.; New Bedford, Northern (MA, KY); Hybrid; USD 28,000 - 33,000; Full time

Job summary

Greater New Bedford Community Health Center, Inc. in New Bedford, MA is hiring a Patient Registration Representative. This full-time role greets patients, collects information, and directs them to appropriate staff, ensuring smooth check-in and accurate demographic data.

Responsibilities include verifying insurance eligibility, collecting co-pays, printing encounters, and supporting front desk operations. Bilingual skills in Spanish or Portuguese are preferred.

Qualifications

• Experience in computer data entry.
• Excellent typing, telephone and interview skills.
• Bi-lingual in Spanish or Portuguese (preferred).
• Availability to work evening sessions and occasional weekends.

Responsibilities

• Greet patients upon arrival and direct them to the appropriate staff.
• Verify patient information and update demographics.
• Call insurance companies to verify eligibility.
• Schedule and pre-register patient encounters.
• Collect co-pays and forward payments to Finance.
• Operate front desk equipment and maintain EMR records.

Skills

Data entry

Typing

Bilingual

Scheduling

Customer service

Education

High school diploma or GED

Business school

Experience as medical secretary

Tools

MS Office

EPIC/eCW

Job description

Job Details

Job Location: New Bedford MA - New Bedford, MA 02740

Position Type: Full Time

Education Level: High School

Salary Range: $20.00 - $24.46 Hourly

Job Shift: Week Days

Job Category: Entry Level

Monday - Friday 8AM - 4:30pm rotation of Saturday/Holidays 8AM - 4:30PM

Bilingual Preferred

The Patient Registration Representative receive, greet, and direct the patients upon arrival and provide assistance to the patients. Monitoring their conditions within scope of own position’s responsibilities.

Our mission to our patients is to educate and inspire them to be a participant in their total health care. Our mission to the community is to be a resource and leader. Our vision is to improve the health & well-being of each patient, their families, and the greater community.

Essential Functions & Responsibilities

• Receive, greet, and direct patients upon arrival and provide assistance to patients monitoring their conditions within scope of own position’s responsibilities.
• Note patient’s condition and be aware of distress and notify clinical staff as appropriate.
• Registers patients upon arrival, ensuring that all demographic information is updated and accurate.
• Attends relevant trainings pertaining to Front Desk area.
• Calls various insurance companies to verify insurance eligibility and effective date of coverage.
• Confirm patient appointments.
• Collects co-pay, gives patient receipt and sends collected monies to Finance department.
• Has knowledge of use/operation of all office equipment, i.e., telephone system, fax, computer system, copy machine, etc. Refers all malfunctions to appropriate personnel.
• Able to demonstrate the knowledge and skill necessary to manage and provide the care appropriate to the ages of patients served.
• Schedules patient visits courteously. Solves scheduling problems, issues and/or concerns utilizing the facility computer system as applicable.
• Pre registers and prints out the encounters and labels in preparation for the same day schedules.
• Scans all the insurance REVS and insurance cards in the electronic medical records.
• Takes all patients photographs for Electronic Medical Records.

New Bedford Community Health values a diverse workplace and strongly encourages women, people of color, LGBTQIA+ individuals, and people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. New Bedford Community Health is an equal opportunity employer and does not discriminate against any person based on race, color, sex, national origin, religion, age, genetic information, disability, veteran status, or any other lawfully protected status. EOE/AA/M/F/D/V

QualificationsRequired Knowledge & Skills

• Experience in computer data entry required.
• Excellent typing, telephone and interview skills required.
• Bi-lingual in Spanish or Portuguese, preferred.
• Availability to work evening sessions and occasional weekends.

Required Education& Other Credentials

• I. Education: High school diploma or GED. One year of business school or equivalent
• II. Experience: Experience as a medical secretary in a physician practice or community health center
• III. Software/Hardware: proficient with MS Office, experience with EPIC software (EPIC, eCW).