Patient Registration Coordinator Urgent Care Float Pool

AdventHealth; Maitland (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Registration Coordinator to join their team. In this vital role, you will be the first point of contact for patients, ensuring they feel safe and respected. Your responsibilities will include managing the patient registration process, verifying insurance details, and enhancing the overall patient experience. This full-time position offers a unique opportunity to thrive in a supportive environment that values integrity and compassion. If you are passionate about delivering exceptional customer service and making a difference in patients' lives, this role could be the perfect fit for you.

Benefits

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Qualifications

• High school diploma required, CPR certification must be maintained.
• Customer service experience preferred, especially in pediatric settings.

Responsibilities

• Oversee the patient registration process ensuring a positive first impression.
• Verify insurance eligibility and collect necessary patient information.

Skills

Customer Service

Communication Skills

Data Entry

Insurance Verification

Education

High School Diploma or Equivalency

Tools

Electronic Medical Record (EMR)

Job description

Patient Registration Coordinator - AdventHealth Centra Care Float Pool

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift: Float hours - Work Hours/Shift: Full time; hours of Centra Care operation are Monday-Friday 8am-8pm, and 8am-5pm on Saturdays and Sundays, and some holidays. 40 hours a week, float pool schedule built a month in advance. Flexibility is needed, shifts time may vary, but hours will fall within the CC hours of operation.

Location: 901 NORTH LAKE DESTINY ROAD, SUITE 400, Maitland, 32751

The role you’ll contribute:

Under supervision of the Practice Manager, the Patient Registration Coordinator is accountable for the patient’s first impression of the organization by making patients feel safe, cared for and respected with an emphasis on customer service. They are responsible for the complete patient registration process.

The value you’ll bring to the team:

• Demonstrates through behavior Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork
• Drives customer service initiatives by creating and owning the patient experience
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance and current medical condition information in order to perform accurate registration
• Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested
• Verifies insurance eligibility and determines accurate up-front collection amount
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel
• Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR)
• Participates in departmental performance improvement initiatives

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• High school diploma or equivalency
• Must maintain current CPR certification at all times. If certification is not current at time of hire, the employee must obtain a valid card within their first ninety days.

Preferred qualifications:

• Previous customer service experience
• Prior pediatric experience (for Kids Urgent Care Centers)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.