Patient Registration Clerk Float

Bakersfield Family Medical Center; Bakersfield (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

Bakersfield Family Medical Center in Bakersfield, CA is seeking a Patient Registration Clerk to greet patients, register individuals, schedule appointments, and direct calls while ensuring accurate insurance verification and cash handling.

Daily duties include using NextGen and Phreesia, collecting copays, preparing charts, and processing demographics and insurance data; a high school diploma and strong confidentiality are required, with emphasis on professionalism and customer service.

Qualifications

• High school diploma or equivalent.
• Ability to deal responsibly with confidential information.
• Ability to prioritize work and manage multiple tasks.
• Valid CA Driver’s license and current vehicle insurance.

Responsibilities

• Greet and check in patients and visitors with a friendly manner.
• Verify insurance eligibility at the start of the month or prior to appointments.
• Enter patient demographics and insurance information into systems daily.
• Process payments, collect copays, and handle daily cash deposits.
• Prepare new patient charts and ensure accurate documentation.
• Answer telephone calls and direct inquiries to appropriate departments.

Skills

Customer service

Phone etiquette

Data entry

Insurance verification

Cash handling

Interpersonal skills

Education

High school diploma or equivalent

Tools

NextGen

Phreesia

Job description

Under the direction of the Clinic Supervisor, this position is responsible for registering patients, scheduling appointments, answering and directing telephone calls, and handling business office functions including verification of insurance, collection of payments and cash deposits. They must maintain adherence to policies, procedures and regulations of the Company and participate in an interdisciplinary and inter‑facility approach to achieving the mission, philosophy, and goals of the Company. The Patient Registration Clerk will interact with other departments, clinic personnel, and outside providers in a professional and friendly manner, to create and maintain a positive relationship with our internal and external customers.

• Greets and receives patients and visitors coming to the office with a friendly greeting.
• Verifies insurance eligibility at the beginning of the month or one week prior to appointment unless the patient hasMedi-Cal or is only registering for laboratory services.
• Verifies patient’s PCP and follow process if patient requests change.
• Work with patient to resolve insurance issues prior to visit.
• Ensures that eligibility is verified for all patients before they receive treatment with any provider.
• Prepares all needed paperwork for physical examinations, work evaluations, return‑to‑work evaluations and injuries and other visits.
• Checks in patients for their appointments in NextGen.
• Pick‑up of mail daily.
• Answers telephone calls to the reception station.
• Orders supplies for the reception station and obtains necessary approvals (or identifies need for re‑ordering).
• Prepares new patient charts.
• Enters all pertinent patient demographics, insurance carrier information and processes all forms daily.
• Ensures members are enrolled in the Patient Portal.
• Collects fees when applicable. (Copays and POA’s)
• Complete annual and monthly trainings.
• Assists patients with Phreesia.
• Check eligibility and forms requirements in Phreesia.
• Be responsible for collecting payments and daily cash.
• Enters all pertinent patient, company and insurance carrier information.
• Prepare new patient charts.
• Daily deposits.
• Willing to work at any location or department depending on staffing needs.
• Other duties as assigned.

Requirements

• High School graduate or equivalent required.
• Ability to deal responsibly with matters of a confidential nature.
• Ability to prioritize work.
• Valid CA Driver’s license and current vehicle insurance with clean driving record.

The pay range for this position at commencement of employment is expected to be reasonably between $24.73 and $29.09. However, base pay offered may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience.

If hired, employee will be in an “at‑will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

EEO is the Law