Patient Registrar I- Emergency Department

Bryan Health; Lincoln (NE); On-site; USD 32,000 - 44,000; Full time

Job summary

Bryan Health is seeking a patient access representative to support timely and accurate registration, check-in, and financial intake across service areas. You will collect demographic and insurance information, explain payment expectations, and help ensure compliant, positive patient experiences in a hospital setting.

The role requires high school diploma or equivalent and customer service/clerical experience; you will witness consents and assist in cost estimates while coordinating with finance

Qualifications

• High school diploma or equivalent required.
• Previous clerical, customer service, or healthcare-related experience preferred.
• Meets legal age requirement (19 years of age) to witness patient consents.

Responsibilities

• Registers and admits patients in person, by phone, or at the bedside by collecting and entering complete demographic and insurance information.
• Verifies insurance coverage, identifies payer requirements, and escalates authorization or coverage issues as appropriate.
• Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.
• Obtains, reviews, and witnesses required registration and financial consent forms.
• Prepares and provides patient cost estimates when applicable.
• Identifies uninsured, underinsured, or self-pay patients and refers them to financial counseling resources.
• Maintains accurate patient records, updates account information, and documents relevant notes in the electronic medical record.
• Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.

Skills

Customer service

Clerical

Healthcare experience

Education

High school diploma or equivalent

Job description

GENERAL SUMMARY:

Supports timely and accurate patient access by completing registration, check-in, and financial intake activities across assigned service areas. Collects and verifies patient demographic and insurance information, secures required consents, and explains payment expectations to support accurate billing and a positive patient experience. Ensures compliance with regulatory, privacy, and organizational standards while serving as an initial point of contact for patients, families, and visitors.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.
2. *Registers and admits patients in person, by phone, or at the bedside by collecting and entering complete demographic and insurance information.
3. *Verifies insurance coverage, identifies payer requirements, and escalates authorization or coverage issues as appropriate.
4. *Explains payment policies, financial responsibility, and available payment options; collects copays, deductibles, and other required payments.
5. *Obtains, reviews, and witnesses required registration and financial consent forms.
6. *Prepares and provides patient cost estimates when applicable.
7. *Identifies uninsured, underinsured, or self-pay patients and refers them to financial counseling resources.
8. *Maintains accurate patient records, updates account information, and documents relevant notes in the electronic medical record.
9. *Supports departmental operations by answering phones, managing work queues, assembling patient documents, and following downtime procedures.
10. Assists patients, families, and visitors in a professional and courteous manner while maintaining confidentiality and service excellence standards.
11. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
12. Participates in meetings, committees and department projects as assigned.
13. Performs other related projects and duties as assigned.

In addition to the principal job functions contained on the primary job descriptions, the following duties are also required in the department noted above.

1. Coordinates real-time patient registration in a 24/7 emergency setting, including bedside registration and rapid data capture.
2. Supports emergency workflows by coordinating bed assignments and communicating accurate patient information to EMS and clinical teams.
3. Activates and responds to emergency access protocols and works closely with security, law enforcement, and house supervision.
4. Performs follow-up activities for incomplete registrations, including work queue management and patient outreach.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

EDUCATION AND EXPERIENCE:

High school diploma or equivalent required. Previous clerical, customer service, or healthcare-related experience preferred. Meets legal age requirement (19 years of age) to witness patient consents.