Patient Recruitment Specialist

Flourish Research; Walnut Creek (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer match

Tuition reimbursement

Parental leave

Employee referral program

Employee assistance program

Life insurance

Disability insurance

Generous PTO and paid holidays

Job summary

Flourish Research is actively hiring a Patient Recruitment Specialist for our Walnut Creek, CA site. The role is onsite, full-time, Monday–Friday, day shift, with compensation ranging from $26 to $28 per hour depending on experience.

Responsibilities include screening and enrolling participants, managing high-volume calls, and ensuring compliance with regulatory guidelines. A high school diploma is required, college degree preferred; travel may be required.

Qualifications

• Knowledge of IRB, FDA, GCP, and HIPAA preferred but not required.
• Experience with outbound/inbound calling.
• Strong communication and interpersonal skills.
• Ability to work in a call center environment and manage high volume calls.

Responsibilities

• Read and communicate protocol expectations for patient visits and procedures.
• Recruit qualified study participants for enrollment while following ethics guidelines.
• Call and screen potential participants and follow up to provide timely responses.
• Enter medical history and demographics into CTMS or equivalent database.
• Participate in recruitment campaigns and meetings; maintain portals and reporting.

Skills

Outbound calling

Interpersonal skills

Telephone skills

Detail oriented

Teamwork

Education

High school diploma

College degree preferred

Tools

CTMS

Job description

About Us:

Flourish Research is where clinical trials thrive.Flourish Research is one of the industry’s most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence. In clinical trials and healthcare, excellence means everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from these underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all employees, customers, and patients are included, and treated with dignity and respect. The more diversity we have in our team, the more unique perspectives, and ideas we share, and the better prepared we are to serve our communities. WESEEYOU. WE ARE YOU. WE EMBRACE YOU. WE CELEBRATE YOU!

Flourish Research is looking for motivated, talented, creative individuals who want to learn and grow in their careers while contributing to research that changes lives! We offer an excellent comprehensive benefits package, a supportive and collaborative work environment, and endless growth opportunities.

About the Job:

We are actively hiring a Patient Recruitment Specialist to supportour Walnut Creek, California site.
Shift: Monday-Friday day shift (40 hours per week)
Location: Onsite, Walnut Creek, CA
FLSA Classification: Non-Exempt
Compensation: $26 to $ 28 per hour (depending on experience)

ESSENTIAL JOB FUNCTIONS:

• Read,understand,and communicate expectations around protocol specified patient visits and procedures.


• Sit ata workstationforlong periodsof time, managing a continuous high volume of calls.


• Is creative and diligent in recruiting qualified study participants into assigned protocols to fulfill enrollment obligations within thesponsor’stimeline while following regulations and rules governing medical ethics, IRB, GCP and ICH guidelines.


• Ensure that potential study participants are called, screened appropriately, andfollowedupto providea timelyresponse.


• To function as a member of the clinical research team in the recruitment department to help ensure that departmental goals are met across all studies as assigned by the Recruitment Manager.


• On studies assigned as Lead Recruiter, be involved in all planning meetings (pre-SIV, SIV, trainings, protocol review and follow up meetings) and maintain any campaign portals and associated reporting.


• Phone screen potential study participants utilizing the applicable inclusion/exclusion criteria as defined by the study protocol recruitment guide (PRG).


• Enter medical history and demographic information taken from potential study volunteers into a computerizeddatabase.


• Follow-up with all no-shows and update status within CTMS in a timely manner ensuring proper documentation in comments section.


• Make reminder phone calls for pre-screens and screens scheduled.


• Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen, if applicable.


• Participate in walk-in screenings, open houses, health screenings, expos and other in-person recruitment events, as assigned.


• Maintain confidentiality of study protocol information and Protected Health Information (PHI).


• Attend required meetings and training sessions to stay abreast of current and changing federal regulations, study protocols and Flourish policies.


• Perform all study related duties in a time-and-cost effective manner in adherence with Flourish policies.


• Perform all duties in a safe and prudent manner.


• Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with Flourish staff, sponsors, contract research organizations (CROs), IRBs, participants, nursing and medical staff members of various clinics, hospitals and physician’s offices; Flourish Research contract personnel, as well as any other person(s) when carrying out task and responsibilities.


• Additionalduties as assigned by management.

PHYSICAL REQUIREMENTS AND/OR ENVIRONMENTAL FACTORS:

• Work is normally performed in a typical interior clinical/office work environment.


• Local travel may be required.


• Ability to sit foran extendedamount of time.


• Ability to work ina callcenter environment withoccasionaldistractions and noise.


• Extensive computer use.


• Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.


• Occasional night and weekend work schedules.


• Ability to drive and daily availability of an automobile.
  

MINIMUM REQUIREMENTS:

• High School Diploma, orequivalent.A collegedegreeispreferred; however,it isnotrequired.
  

Experience:

• 3+ years’ experience within the field of clinical or biological research.
  

Knowledge and Skills:

• Demonstrates core values & allskillsrequired.Must have experience specifically inpatient recruitment, understanding ofrelated guidelines (IRB,FDA, GCP, and HIPAA) preferred but notrequired.


• Must have experience with outbound/inbound calling.


• Mustpossessexcellent interpersonalskills,including written and verbal communications.


• Must have good critical thinking and problem-solving skills.


• Must be detail oriented, organized, self-motivated, be able to work independently andina team, aswellasthe ability to stay on task and meet deadlines.


• Must beprofessional andhave a strong work ethic.


• Must have excellent customer service and telephone skills.


• Familiarity with medical terminology.


• Assists with key initiatives/process improvements in the department.


• Must have the ability to adapt and take on additional tasks as requested.


• Completes at least 80% of goals annually.

Flourish Research offers an excellent comprehensive benefits package to include:Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays.

Flourish Research is an equal employmentopportunityemployer. Employment decisions are based on merit and business needs, and not on race, color, sex, (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. Flourish Researchcomplies withthe lawregardingreasonable accommodation for handicapped and disabled employees.