Patient Procedure Scheduler, Neurodiagnostics - Full-time, Day

UChicago Medicine; Illinois; On-site; USD 42,000 - 62,000; Full time

Job summary

UChicago Medicine is seeking a Patient Procedure Scheduler for the Neuroscience Service Line. The role is based in the greater Chicagoland area and on-site at Hyde Park, with one remote day per week. You will work with physicians, staff and patients to ensure procedures and surgeries are scheduled and coordinated per guidelines.

This full-time position supports the Sleep Lab. Responsibilities include coordinating schedules, informing patients of changes, providing pre-appointment instructions,

Qualifications

• Excellent interpersonal skills to build relationships with patients, physicians and staff.
• Exceptional customer service and problem-solving abilities.
• Knowledge of medical terminology to interpret procedures and orders.
• Strong verbal communication and listening skills.
• Ability to use computers and scheduling software proficiently.

Responsibilities

• Collaborate with physicians and staff to schedule procedures.
• Schedule procedures according to approved guidelines and protocols.
• Enter procedure details and inform physicians per protocol.
• Coordinate schedules considering time and equipment availability; resolve conflicts.

Skills

Interpersonal skills

Customer service

Medical terminology

Verbal communication

PC literacy

Education

Associate or Bachelor’s Degree

Tools

Cadence Scheduling system

Job description

Job Description

Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Procedure Scheduler in the Neuroscience Service Line. You will need to be based in the greater Chicagoland area. With the leadership of the Assistant Director, the Patient Procedure Scheduler works collaboratively with physicians, staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the ideal patient experience approach and philosophy.

Essential Job Functions

• Work Collaboratively with physicians and staff members to schedule procedures
• Schedule procedures based on preapproved guidelines and protocols
• Enter proceudre information and update/inform physicicans of schedules per protocal
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
• Communicate with patients and inform them of any schedule changes
• Order and coordinate delivery of special supplies and equipment, as necessary
• Set expectations and provide instructions for all patients pertaining to their upcoming procedure/admission and confirm understanding
• Provide pre-appointment instructions, directions and messages per protocol
• Respond to patient inquiries/concerns appropriately and in a timely manner
• Provide service recovery with unhappy patients, **escalate** patient concerns per protocol
• Submit bed requests for patients requiring admission
• Other duties as assigned

Required Qualifications

• High School Diploma, or equivalent
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Knowledge of medical terminology
• Successful completion of Cadence Scheduling system training and competencies
• Ability to use personal computers and select software applications
• Excellent verbal communication skills

Preferred Qualifications

• Associate or Bachelor’s Degree

Position Details

• Job Type/FTE: Full-time (1.0FTE)
• Shift: Days, 7:30a - 4:00p
• Unit/Department: Sleep Lab
• Work Location - Onsite Hyde Park, (One day remote work per week)
• CBA Code: Non-Union

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.