Patient Procedure Scheduler, Neurodiagnostics - Full-time, Day

University of Chicago Medicine; Illinois; Híbrido; USD 38.000 - 60.000; Jornada completa

Descripción de la vacante

UChicago Medicine in the Chicagoland area is seeking a Patient Procedure Scheduler for the Neuroscience Service Line. The role involves coordinating procedures, communicating with physicians, staff, and patients, and ensuring schedules align with guidelines and resources.

The scheduler will work with a multidisciplinary team to optimize the patient experience, manage pre-appointment instructions, and handle inquiries with professionalism and empathy.

Formación

• High School Diploma or equivalent required.
• Excellent interpersonal and customer service skills.
• Knowledge of medical terminology.
• Cadence Scheduling system training completed.
• Ability to use personal computers and software applications.

Responsabilidades

• Collaborate with physicians and staff to schedule procedures.
• Schedule procedures based on guidelines and protocols.
• Enter procedure information and inform physicians of schedules.
• Coordinate schedules with time and equipment availability; resolve conflicts.
• Communicate schedule changes to patients and families.
• Arrange delivery of special supplies and equipment as needed.
• Provide pre-appointment instructions and directions to patients.
• Respond to patient inquiries and concerns promptly.
• Assist with bed requests for admissions.
• Perform other duties as assigned.

Conocimientos

Interpersonal skills

Customer service

Medical terminology

PC proficiency

Cadence Scheduling training

Educación

High School Diploma

Associate or Bachelor’s Degree

Herramientas

Cadence Scheduling

Descripción del empleo

IL, United States

Trending

Job Description

Be a part of a world-class academic healthcare system at UChicago Medicineas a Patient Procedure Scheduler in the Neuroscience Service Line. You will need to be based in the greater Chicagoland area.

WIth the leadership of the Assistant Director, the Patient Procedure Scheduler works collaboratively with physicians, staff and patients in order to ensure that procedures and/or surgeries are scheduled and coordinated appropriately. The Patient Procedure Scheduler is accountable for achieving performance and service targets and metrics in a manner consistent with the ideal patient experience approach and philosophy.

Essential Job Functions

• Work Collaboratively with physicians and staff members to schedule procedures
• Schedule procedures based on preapproved guidelines and protocols
• Enter proceudre information and update/inform physicicans of schedules per protocal
• Coordinate schedules with time and equipment availability; identify conflicts and adjust schedules as needed
• Communicate with patients and inform them of any schedule changes
• Order and coordinate delivery of special supplies and equipment, as necessary
• Set expectations and provide instructions for all patients pertaining to their upcoming procedure/admission and confirm understanding
• Provide pre-appointment instructions, directions and messages per protocol
• Respond to patient inquiries/concerns appropriately and in a timely manner
• Provide service recovery with unhappy patients, escape patient concerns per protocol
• Submit bed requests for patients requiring admission
• Other duties as assigned

Required Qualifications

• High School Diploma, or equivalent
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Knowledge of medical terminology
• Successful completion of Cadence Scheduling system training and competencies
• Ability to use personal computers and select software applications

Preferred Qualifications

Associate or Bachelor’s Degree

• Job Type/FTE: Full-time (1.0FTE)
• Shift: Days, 7:30a - 4:00p
• Unit/Department: Sleep Lab
• CBA Code: Non-Union

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.