Patient Portal & Scheduling Support Specialist

Laboratory Sciences of Arizona; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Laboratory Sciences of Arizona is seeking a Call Center/Phlebotomy support role to assist patients with portal login, password resets, and account creation. The position requires an organized, customer-focused professional who can handle high volumes of calls and messages while maintaining HIPAA privacy.

You will use TimeTrade, i-Ology, Quanum, and imaging systems to enter data, schedule appointments, and route issues.

Qualifications

• One year of customer service experience on a phone system.
• Strong organizational and communication skills.
• Ability to multitask and work independently.
• Proficiency in Microsoft Office suite.
• Experience handling HIPAA privacy and patient data.

Responsibilities

• Assist patients with portal issues via calls, emails, and voicemails.
• Enter patient demographics and requested tests for scheduling and billing.
• Process incoming faxes and manage data entry into imaging/Freedom systems.
• Provide support for appointment scheduling applications and escalate as needed.

Skills

Customer service

Phone support

Data entry

Microsoft Office

HIPAA/privacy

Education

High School Diploma or equivalent

Tools

TimeTrade

i-Ology

Quanum

Freedom Imaging System

Virtual File Cabinet

Job description

Laboratory Sciences of Arizona is seeking a Call Center/Phlebotomy support role to assist patients with portal login, password resets, and account creation. The position requires an organized, customer-focused professional who can handle high volumes of calls and messages while maintaining HIPAA privacy.

You will use TimeTrade, i-Ology, Quanum, and imaging systems to enter data, schedule appointments, and route issues.