Patient Placement Coordinator - Baybrook Office - Full-Time

Utmb; Friendswood (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

UTMB Health seeks a Bed Management/Data Support role to optimize patient placement, bed utilization, and admission flow within Texas facilities. You will handle bed assignments for ED, surgery, clinics, and transfers, while entering accurate data in the EPIC EMR and communicating with the Clinical Operations Administrator.

The role requires an Associate's degree and at least two years of related experience in patient placement, with strong confidentiality and customer service skills.

Qualifications

• Associate's degree or equivalent and two years related experience.
• Two years of work experience directly related to patient placement.
• Salary is commensurate with years of relevant work experience.

Responsibilities

• Identifies and assigns beds for all admissions from multiple access points.
• Facilitates patient assignments and communicates bed placement needs to COA.
• Performs data entry of patient accounts and admission details.
• Enters admission status orders into the EPIC EMR.
• Answers calls and provides high level customer service to internal and external customers.
• Maintains patient confidentiality across channels and systems.
• Addresses concerns and escalates issues to the appropriate chain of command.
• Monitors census and bed status in BED Track and coordinates STAT cleans.
• Cross-functions to facilitate interfacility transfers and EMTALA compliance.

Skills

Data entry

Customer service

Communication

Confidentiality

Education

Associate's degree or equivalent

Tools

EPIC EMR

Bed Track system

ED EPID Track Board

Job description

The mission of Correctional Managed Care is to address the healthcare needs of underserved patient populations within the Texas Department of Criminal Justice (TDCJ) and the Texas Juvenile Justice Department (TJJD).

JOB SUMMARY:

Collects and analyzes data on patient admissions, transfers and bed availability in specified clinical areas to improve patient care and maximize bed utilization.

ESSENTIAL JOB FUNCTIONS:

• Identifies and assigns beds for all admissions from various access points to include: the Emergency Department, Day Surgery, Ambulatory Clinics, pre-admission and same day admissions, from home, transfer from ICU as well as interfaculty hospital direct admissions through the Transfer Center.
• Facilitates patient assignments and communicates regularly with the Clinical Operations Administrator (COA) all bed placement need issues so that they can address promptly.
• Performs data entry of patient accounts, including but not limited to, correct admission source, admit reason, correct treating service/team, correct admitting and attending faculty and resident as well as correct admission status.
• Enters admission status orders into the EPIC electronic medical record.
• Answers calls and provides high level customer service in all interaction with internal and external customers.
• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer and fax.
• Addresses concerns of patients and provides service recovery and escalates issues to appropriate chain of command as needed.
• Enters bed request and bed assignment information into the ED EPID Track Board for prompt communication of bed placements.
• Monitors census and bed clean status in the Bed Track system and coordinates request for STAT cleans as required.
• Ability to cross function to facilitate interfacility transfers in the absence of the Transfer Coordinator to ensure interfacility transfer referrals as well as transfers from the Emergency Department are in compliance with EMTALA regulations.
• Adheres to internal controls and reporting structure established for department.
• Performs related duties as required.

EQUIPMENT:

Standard office equipment.

WORK ENVIRONMENT:

• Standard hospital, clinical, and/or office environments.
• Must be able to work in a high stress environment and manage multiple competing work priorities.
• Must be flexible to accommodate a 24/7 work schedule.

Security clearance is required; pre-employment drug testing is also required.

REQUIRED EDUCATION/EXPERIENCE:

Associate's degree or equivalent and two (2) years related experience.

PREFERRED EDUCATION/EXPERIENCE:

Two (2) years of work experience directly related to patient placement.

Salary is commensurate with years of relevant work experience.

UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.

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