Patient Outreach & Engagement Lead

Sky Mavis; Tucson (AZ); Hybrid; USD 85,000 - 98,000; Full time

Job summary

Sky Mavis is seeking a strategic Health Outreach leader to drive patient engagement and outreach strategies across Senior Wellness Centers. This hybrid role oversees capacity planning, vendor partnerships, and performance against visit-volume goals while ensuring CMS compliance.

Responsibilities include planning, reporting, and optimizing marketing and outreach channels, plus building call-center capabilities and leading teams. Travel up to 25% may be required as part of regional training.

Qualifications

• Minimum 3–5 years in healthcare industry with IPA/Medical Group, Health Plan, or hospital experience, or value based care company directly managing outreach and engagement responsibilities.
• 3–5 years in Medicare Advantage, CMS, and/or CMMI programs such as ACO or DCE models.
• 3–5 years in complex project management and cross-collaboration.
• Proficiency with MS Office suite; ability to learn new technical skills.
• Comfortable with public speaking; strong verbal and written communication skills.

Responsibilities

• Participate in short- and long-term planning to impact performance on outreach, scheduling volume, and completed appointments for multiple markets.
• Maintain constant monitoring of outreach and visit completion performance and prepare weekly and monthly reports for leadership noting issues.
• Formulate, optimize, and execute patient engagement strategies including channels, tactics, prioritization, and incentives.
• Engage in provider capacity planning and outreach capacity planning to ensure budgeting and staffing levels.
• Monitor ED visit volume and implement ED Follow-Up marketing campaigns to drive inbound volume to our Access Center.
• Collaborate on effective marketing strategies to supplement telephonic outreach strategies.
• Support development of call center capabilities nationally.
• Assign staff strategically based on skills and needs.
• Manage direct and indirect reports, including recruiting, performance assessments, and career development.
• Execute policies, protocols, and procedures in collaboration with operational and clinical leaders.
• Collaborate with payer partners and oversee vendor performance and SLAs, including compliance and performance of outreach activity.

Skills

Healthcare outreach

Medicare Advantage

Value-based care

Call center skills

Customer service

Leadership

Data and analytics

Coaching & mentoring

Communication

Problem-solving

Education

Bachelor’s degree in Business, Healthcare, or related field

Tools

MS Office suite

Job description

Sky Mavis is seeking a strategic Health Outreach leader to drive patient engagement and outreach strategies across Senior Wellness Centers. This hybrid role oversees capacity planning, vendor partnerships, and performance against visit-volume goals while ensuring CMS compliance.

Responsibilities include planning, reporting, and optimizing marketing and outreach channels, plus building call-center capabilities and leading teams. Travel up to 25% may be required as part of regional training.